Job Overview

Are you someone with experience supporting Australian property managers or working within Australian real estate agencies? In this essential support role, you will manage daily administrative workflows across the entire leasing and tenancy lifecycle. From managing tenant inquiries, arrears follow-ups, and maintenance dispatching to processing lease renewals and updating Console Cloud, you will ensure agency operations run smoothly and compliant with Australian real estate practices.

Client Overview

Our client is a rapidly expanding Australian real estate agency operating across property management, residential sales, and property finance. Providing end-to-end management services across a growing portfolio, they are in a significant expansion phase.

Schedule

Monday - Friday, 9:00 AM - 5:00 PM AEST/AEDT, with 30-minute paid daily break (40 work hours per week)

Responsibilities

• Serve as a primary point of contact for routine tenant, landlord, and contractor inquiries via email and portal messages
• Manage tenant arrears tracking and daily follow-up workflows in accordance with agency policy and state residential tenancy frameworks
• Process tenancy applications, perform reference and background checks, and prepare lease agreements for Property Manager approval
• Handle general inbox management, prioritizing urgent property matters and routing complex inquiries to the onshore team
• Receive maintenance requests, log job tickets in Console Cloud, chase vendor quotes, and coordinate work orders with tradespeople
• Schedule routine property inspections, log entry notices, and format completed inspection reports for landlord distribution
• Maintain complete and accurate property, tenant, and vendor records across Console Cloud, REAP Lettings/PM, and Pipeline Deals
• Provide ad-hoc administrative support across the agency portfolio to ensure property managers remain focused on business development and client relationships

Requirements

• Australian Real Estate Background: Mandatory prior experience supporting Australian property managers or working within Australian real estate agencies (non-negotiable)
• Leasing & Maintenance Workflow Mastery: Solid working knowledge of tenancy onboarding, routine maintenance dispatching, inspection processing, and arrears management
• Property Management Systems: Hands-on experience with real estate CRMs and property management software (Console Cloud experience highly preferred)
• Communication & Attention to Detail: Exceptional written English communication skills for drafting professional client, tenant, and vendor correspondence

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.