Job Overview

Our client is looking for an operational backbone for their scheduling function, coordinating appointments with tenants across Melbourne to ensure service technicians have efficient, well-organized daily routes. You will work directly with an existing database of properties and tenants, using a mix of texting and phone calls to confirm appointments, manage scheduling logistics, and ensure technicians are not crisscrossing the city unnecessarily. This role offers hands-on training from someone who has perfected this process over years, and the opportunity to grow into handling email correspondence and broader customer support responsibilities as you prove yourself. You will be joining at a pivotal growth moment where delegation is essential to scale operations.

Client Overview

Our client is a growing property services company based in Melbourne, Australia, specializing in routine property compliance checks for rental properties. They work with property management companies to provide recurring annual and biannual services to an established portfolio of properties. The business operates with streamlined systems and an existing client base that expects reliable, professional service.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM AEST (40 work hours per week)

Responsibilities

• Book appointments with tenants via text messaging using the internal business software system
• Follow up with phone calls when tenants do not respond to text messages
• Manage daily job sheets and organize appointments by suburb and geographic location to optimize technician routes
• Ensure technicians are not scheduled inefficiently across opposite sides of the city within short timeframes
• Answer incoming calls and texts from tenants responding to service due notifications
• Perform light CRM and data management tasks within the RentSafe software platform
• Communicate with property management agents to confirm service requests and scheduling
• Maintain awareness of service hotspots and areas the business does and does not cover
• Use Google Maps to plan logistically sound appointment sequences until updated mapping features are available in the software
• Graduate into handling email correspondence as proficiency and trust are established

Requirements

• Excellent phone communication skills with a clear, professional speaking voice
• Experience in customer service or appointment setting roles
• Comfortable making outbound calls and handling inbound inquiries with professionalism
• Strong organizational skills and attention to geographic and time-based scheduling details
• Ability to work independently with minimal supervision once trained
• Reliable internet connection and ability to work standard Australian business hours
• Proficiency with CRM systems and willingness to learn new software quickly

Nice to have

• Experience working with Australian or European companies is a plus
• Familiarity with Melbourne suburbs and geography
• Experience using RentSafe software or similar property management platforms
• Experience coordinating schedules or logistics in a service-based business

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.