Job Overview:

You will serve as the Mindbody Administrative Specialist for a thriving Canadian fitness studio, taking full ownership of the platform's day-to-day operations so the business owner can focus on growth. You will manage everything from contract creation and class setup to billing resolution and proactive client outreach — using GoHighLevel to handle calls and texts directly with clients. This is a high-trust, high-autonomy role where your attention to detail and initiative will directly impact the gym's client retention and revenue. You will also support the owner's broader operational communications, making you an indispensable partner in the business's daily success.

Schedule: Remote, Full Time | Monday to Friday 10am to 5pm EST (Ontario timezone)

Responsibilities

• Manage all Mindbody platform operations including building services, booking classes, and creating and deactivating contracts
• Monitor and resolve client billing issues such as failed auto-payments and outstanding balances
• Conduct outbound phone calls and text messages to clients regarding payment follow-ups and missed sessions using GoHighLevel
• Maintain accurate client accounts by reviewing, cleaning, and updating records within Mindbody
• Handle general administrative tasks such as drafting and sending emails on behalf of the business owner
• Support day-to-day operational communications to ensure smooth gym operations

Must-have requirements

• Proven experience using Mindbody software (MUST)
• Strong verbal communication skills for handling client-facing phone calls and follow-ups
• Ability to learn new processes quickly with minimal instruction (e.g., from a single video walkthrough)
• High level of attention to detail when managing accounts and billing records
• Self-starter with the ability to work independently and take initiative on tasks
• Nice to have: It helps if you have a background in bookkeeping or payroll, as these responsibilities may be added over time
• Bonus: if you have worked in a gym, studio, or broader health and wellness business setting
• Bonus: if you have prior experience using GoHighLevel or a similar CRM/communication platform.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.