Job Overview

You will serve as the first voice patients hear — the professional, empathetic presence that keeps the practice running smoothly behind the scenes. You will own inbound patient communications, ensure every inquiry is triaged and followed through to resolution, and keep the CRM up to date so nothing falls through the cracks.

Client Overview

Our client is a growing aesthetics and wellness med spa dedicated to delivering high-quality patient care and treatment experiences. They operate a busy, patient-focused practice where seamless communication and administrative precision are essential to daily operations.

Schedule

Monday - Friday, 10:00 AM - 2:00 PM EST (20 work hours per week)

Responsibilities

• Answer inbound phone calls and triage patient inquiries to the appropriate funnels (new patients, medication requests, appointment scheduling)
• Schedule and manage patient appointments to ensure seamless provider availability
• Maintain closed-loop communication by tracking each task from initiation to completion and flagging roadblocks promptly
• Log all patient interactions and task updates in Go High Level CRM to keep the team informed
• Handle administrative tasks such as reviewing paperwork, completing forms, and managing patient follow-ups
• Support internal organization by managing client-oriented communications and documentation

Requirements

• Experience in a medical, healthcare, or med spa environment preferred
• Familiarity with Go High Level or similar CRM platforms
• Strong customer service skills with a professional and empathetic phone manner

Qualifications

• Bonus if you have hands-on experience with Go High Level CRM specifically, including pipeline management and automated follow-up workflows
• It helps if you have prior experience in appointment-heavy environments such as medical clinics, wellness centres, or beauty practices
• Bonus if you are comfortable navigating multiple communication channels (phone, SMS, email) simultaneously in a fast-paced setting

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.