Job Overview:

Our client is seeking an experienced Medical Receptionist (Athenahealth) to serve as the primary remote phone representative for a medical practice. This person will handle patient calls, scheduling, new patient intake, referrals, insurance information, and general administrative support. The ideal candidate has prior experience working with a U.S. medical practice and is comfortable communicating with patients over the phone in a warm, professional, and compassionate manner. Excellent spoken English and strong telephone communication skills are essential, as this position will often be the patient's first point of contact.

Schedule: Monday - Friday, 8:30 AM - 5:00 PM EST, with a 30-minute unpaid break; Full-time, 40 work hours per week

Responsibilities:

• Answer incoming patient calls and serve as the primary remote phone representative.
• Schedule, reschedule, and cancel patient appointments.
• Handle new patient intake and registration.
• Collect and verify patient demographic and insurance information.
• Provide patients with basic, nonclinical information about the practice.
• Route clinical questions to the appropriate medical assistant or physician without providing medical advice.
• Receive referral calls from physician offices.
• Follow up on new patient leads and referral requests.
• Make appointment confirmation and reminder calls.
• Obtain medical records when needed.
• Manage voicemail and return nonclinical calls.
• Communicate effectively with the in-office front desk and clinical team.
• Document calls, patient communications, and relevant information accurately in the EHR.
• Maintain patient confidentiality and follow HIPAA requirements.
• Perform other administrative and patient-support tasks as needed.

Requirements:

• Prior experience working remotely for a U.S. medical practice.
• Experience in medical scheduling and patient intake.
• Experience handling physician referrals and medical records.
• Experience documenting patient interactions in an EHR.
• Excellent spoken English and strong telephone communication skills.
• Warm, professional, and patient-focused phone presence.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive patient information with discretion.
• Good understanding of HIPAA and patient confidentiality.
• Ability to work independently while maintaining effective communication with the medical team.

Preferred Qualifications:

• Athenahealth/AthenaOne experience (Strongly Preferred).
• Experience with insurance verification and authorizations.

Technical Requirements:

• Must be comfortable having Secure Remote Worker installed on a personal device
• Technical requirements: Windows 10 or Windows 11
• Processor: Intel i5 or i7
• Memory (RAM): 16 GB
• Internet Speed: 30 Mbps or higher 

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.