Overview

Our client is looking for a proactive and detail-oriented Bilingual E-commerce Customer Support & Administrative Assistant with strong verbal communication skills and customer service experience. The ideal candidate will support daily administrative operations while providing exceptional customer support via phone, email, and chat. Experience in e-commerce and fluency in Spanish are highly preferred to help drive seamless operations and client satisfaction.

Schedule

• Friday - Tuesday, 9:30 AM - 6:00 PM EST, with 30 minutes unpaid break (45 hours per week)

Responsibilities

• Provide administrative support, including calendar management, scheduling, and data entry.
• Answer inbound and outbound customer calls professionally.
• Handle customer inquiries via phone, email, and live chat.
• Process orders, returns, exchanges, and refunds.
• Manage customer records and maintain accurate documentation.
• Coordinate with internal teams to resolve customer issues promptly.
• Assist with inbox management and general administrative tasks.
• Support e-commerce operations, including order tracking and customer follow-ups.
• Perform other administrative duties as assigned.

Requirements

• 2+ years of experience in e-commerce virtual assistance, e-commerce administration, e-commerce customer support, or a similar role, with professional proficiency in both English and Spanish.
• Must be in or near the client's timezone for work schedule alignment
• Must have a 2-monitor work setup
• Excellent spoken and written English suitable for voice-based customer support.
• Strong phone etiquette and interpersonal communication skills.
• Proficient in Microsoft Office Suite and Google Workspace.
• Ability to multitask, prioritize, and work independently in a remote environment.
• Reliable high-speed internet connection and a quiet, professional home office.

Qualifications

• Experience supporting e-commerce businesses (Shopify, Amazon, WooCommerce, BigCommerce, etc.).
• Familiarity with customer support platforms such as Zendesk, Gorgias, Freshdesk, Intercom, or HubSpot.
• Experience using CRMs and project management tools (e.g., HubSpot, Salesforce, Asana, ClickUp, or Trello).
• Previous experience supporting US-based clients.
• Preferred Candidate Profile Comfortable working US business hours.
• Customer-focused with excellent problem-solving skills.
• Professional, dependable, and able to work with minimal supervision. Strong work ethic and a positive, service-oriented attitude.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.