Job Overview

Our client is seeking a dedicated, empathetic Medical Receptionist to serve as the vital connection between patients and their healthcare providers. In this full-time remote role, you will manage complex appointment scheduling and handle multi-channel patient communications that directly impact patient satisfaction and medical care access.

This position offers an excellent opportunity to develop valuable healthcare administration skills while working with cutting-edge EMR systems. No prior medical experience is strictly required to start, as comprehensive training and ongoing operational support will be provided to ensure your success.

Schedule:

• Monday - Friday, 8:00 AM - 5:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Book and schedule patient appointments for specialized doctors through professional, compassionate phone interactions.
• Conduct thorough patient account research prior to placing outbound calls to ensure highly personalized and efficient service.
• Navigate and master complex Electronic Medical Records (EMR) systems to manage sensitive patient information securely.
• Operate multiple software systems simultaneously to track appointment queues and coordinate scheduling logistics.
• Handle high-volume inbound and outbound patient calls, inquiries, and follow-ups with an exceptional standard of professionalism and empathy.
• Maintain highly accurate scheduling records and complete patient files across various integrated data platforms.
• Partner closely with on-site medical staff to optimize daily appointment availability, manage cancellations, and streamline patient flow.

Requirements:

• Strong verbal and written communication skills tailored for sensitive, professional patient interactions.
• High comfort level handling phone-based customer service and navigating confidential, emotionally sensitive conversations.
• A reliable, high-speed internet connection (download speed around 150 Mbps) to ensure optimal remote EMR software performance.
• A dedicated home office space with a professional, distraction-free setup suitable for secure patient calls.
• Dual monitors setup.

Qualifications:

• Previous professional experience in customer service, retail, or general administrative assistance.
• Prior familiarity with basic medical terminology, cardiology care settings, or healthcare office environments.
• Previous hands-on experience navigating EMR systems or medical scheduling software.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.