Job Overview

Our client is looking for a Lead Home Care Scheduler (AxisCare Expertise) who will be responsible for supporting daily scheduling operations while maintaining strong relationships with clients and caregivers. This role helps deliver a high-quality in-home care experience by coordinating caregiver schedules, filling open shifts, responding to client and caregiver inquiries, documenting communication accurately, and supporting office coordination as directed by the Office Manager.

During assigned business hours, this position is expected to respond promptly to both urgent and non-urgent requests. Lead Home Care Scheduler (AxisCare Expertise) also supports client intakes during business and non-business hours as needed.

Schedule

• Expected weekly hours: 30 to 35 hours per week
• Typical shift options may include:
  • 9:00 a.m. to 3:00 p.m.
  • 10:00 a.m. to 4:00 p.m.
  • 9:00 a.m. to 4:00 p.m.

Responsibilities

• Answer incoming calls, take inquiries or messages, and respond in a professional, upbeat manner
• Manage scheduling-related requests during assigned business hours
• Communicate regularly with caregivers and clients to evaluate service requests, scheduling needs, and urgent concerns
• Fill open shifts by coordinating with caregivers based on availability, qualifications, and client requirements
• Respond promptly and courteously to all caregiver and client calls
• Listen to client concerns regarding schedule changes, caregiver preferences, or service feedback, and make appropriate adjustments
• Schedule and coordinate day-to-day caregiver assignments with clients
• Document all calls, requests, updates, and actions accurately in the system
• Communicate in real time with office personnel to support team coordination
• Assist with client intakes during business and non-business hours as needed
• Maintain complete and current records related to scheduling activity and caregiver communication
• Contribute as a dependable team member within the office environment

Requirements

• Minimum 2 years of AxisCare scheduling software experience
• Basic office, computer, and organizational skills
• Strong interpersonal, telephone, and written and verbal communication skills
• Ability to speak, read, write, and understand English clearly and professionally
• Ability to work independently, exercise sound judgment, and take initiative
• Dependable, reliable, and committed to a strong work ethic
• Ability to communicate effectively with office staff and work as part of a team
• Availability to handle on-call responsibilities outside normal office hours as assigned

Ideal Candidate Profile

The ideal candidate is highly organized, responsive, and steady under pressure. They excel at managing multiple scheduling priorities simultaneously, communicating clearly with both clients and caregivers, and maintaining accurate, detailed records. This individual will serve as the lead scheduler, providing direction and leadership to others when navigating complex or high-volume scheduling situations. They bring a service-minded approach, strong follow-through, and the ability to make sound, timely decisions in a fast-moving care environment.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities:

When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.