Job Overview

Our client is looking for an Outbound Sales Development Franchise Coordinator to make daily outbound calls to prospective franchise inquiries, reactivate past leads, conduct customer callbacks, and handle prompt lead entry and administrative onboarding support.

Schedule: Monday - Friday, during client's morning hours [Timezone: NZT/New Zealand Time] (40 work hours per week)

Responsibilities

• Make daily outbound calls to prospective franchise inquiries to provide information and nurture interest
• Reactivate past leads from a large database of franchise inquiries that did not proceed
• Conduct customer callbacks after service delivery to assess satisfaction and rebook future appointments
• Manually enter online customer leads into the franchise management system with rapid turnaround
• Support the onboarding process for new franchisees by coordinating with suppliers and organizing logistics
• Maintain accurate records and notes within the proprietary CRM/franchise management system

Requirements

• Strong verbal communication skills with a confident and professional phone manner
• Moderate understanding of CRM systems and ability to learn proprietary platforms quickly
• Proficiency in Excel for basic reporting tasks
• High level of initiative and ability to work independently with minimal supervision
• Ability to manage shifting priorities and respond to time-sensitive tasks promptly

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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