About the Role
We are seeking a reliable, professional, and customer-focused Receptionist to serve as the first point of contact for a professional legal services office. This role is ideal for someone with excellent English communication skills, a courteous phone manner, and strong attention to detail.

The primary responsibilities include answering incoming phone calls, monitoring text messages, and managing incoming faxes to ensure all communications are received and directed to the appropriate person in a timely manner. Previous customer service experience is highly valued. Experience working in a law firm or legal office is an advantage but is not required.

Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM Eastern Time

Key Responsibilities

• Answer incoming phone calls professionally and courteously, directing callers to the appropriate person or department.
• Monitor and respond to incoming text messages in a timely and professional manner.
• Receive, monitor, and route incoming faxes to the appropriate recipients.
• Take accurate messages and ensure important information is communicated promptly.
• Maintain a professional and welcoming experience for callers and other individuals contacting the office.
• Handle incoming communications with discretion and respect for confidentiality.
• Perform basic administrative tasks related to call handling and office communications as needed.

Qualifications and Requirements

• Good English communication skills, both verbal and written, are essential.
• Previous experience in customer service, reception, call handling, or a similar role is preferred.
• A professional, friendly, and confident telephone manner.
• Strong attention to detail and the ability to accurately record and relay messages.
• Good organizational skills and the ability to manage multiple incoming communications.
• Reliable, punctual, and able to work independently in a full-time role.
• Ability to handle sensitive information with professionalism and discretion.
• Experience working in a law firm or legal office is an advantage but not required.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.