Overview:

Our client is looking for a highly organized and patient-focused Aesthetic Patient Coordinator & Social Media Specialist (Boulevard) to support the day-to-day operations of a boutique aesthetics practice. This role combines patient coordination, scheduling, administrative support, medical record management, and social media marketing. The ideal candidate has experience in a medspa, cosmetic surgery, dermatology, or similar healthcare environment and can provide a high level of customer service while confidently managing multiple administrative and digital marketing tasks.

Schedule: Monday to Friday, 4:00 PM to 9:00 PM PST (During first week of training) | 9:00 AM to 1:00 PM PST (Fixed schedule)

Responsibilities:

Patient Care & Administrative Support

• Manage patient communications via text and phone, including appointment scheduling, rescheduling, pricing inquiries, service education, waitlist requests, and general appointment questions
• Manage scheduling, patient records, and administrative workflows using Boulevard
• Coordinate and maintain provider and staff schedules
• Collect deposits and payments and process refunds when needed
• Maintain accurate patient medical records, including updating charts, medical histories, documentation, and consents
• Upload and organize patient before-and-after photos and relevant notes within patient charts
• Follow up with patients to schedule future appointments and support a positive post-appointment experience
• Assist providers with sending before-and-after photos to patients
• Proactively monitor the calendar and fill scheduling gaps caused by cancellations or openings
• Manage pharmaceutical rewards programs such as Alle and Aspire, including redeeming patient points for eligible treatments
• Educate patients about available financing and rewards program options

Social Media & Digital Marketing

• Create and assist with Instagram posts, Stories, Reels, promotions, educational content, and other social media materials
• Edit, crop, align, and format before-and-after photos for professional and consistent presentation and create reusable Canva templates

Must-have requirements

• Prior experience in a healthcare, medical, or aesthetics customer service environment
• Excellent verbal and written communication skills in English
• Familiarity with Canva for basic graphic creation
• Ability to develop strong product knowledge in the aesthetics and wellness industry
• Professional and empathetic phone manner with a patient-first approach

Nice-to-have requirements

• Bonus if you have experience with aesthetics-specific scheduling platforms or patient management tools
• It helps if you have existing knowledge of cosmetic treatments, injectables, or medical wellness services
• Bonus if you have prior experience managing professional social media engagement or community interactions

Why join this team

• Fully remote role with a stable, growing aesthetics and wellness practice
• Build genuine expertise in the fast-growing aesthetics and wellness industry
• Collaborative team environment — you will complement an existing patient care coordinator, not work in isolation
• Varied, meaningful work that blends patient communication, scheduling, and creative content
• Patient-first culture where your empathy and professionalism are recognized and valued

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.