Overview

Our client is looking for a dedicated and professional Cold Caller/Appointment Setter to manage incoming leads for our medical aesthetics practice outside of regular business hours. This is not a traditional customer service position—the primary focus of this role is lead conversion and appointment booking.
The ideal candidate is personable, highly responsive, confident in sales, and comfortable communicating with prospective patients via phone, text, and online lead platforms. While experience in medical aesthetics is a plus, it is not required. We will provide training and support to teach you about the services we offer and how to effectively explain them to prospective patients.

Schedule: Monday - Friday, 5:00 PM - 9:00 PM EDT (20 work hours per week)

Key Responsibilities

• Respond promptly to new leads that come in after regular business hours
• Communicate with prospective patients via phone, text, and online lead platforms
• Learn and maintain a strong understanding of our treatments, services, packages, promotions, and pricing
• Understand each prospective patient's concerns and goals and help guide them toward the most appropriate service or consultation
• Clearly and confidently explain our services, benefits, and what patients can expect
• Use a consultative sales approach to convert inquiries into booked appointments
• Address common questions and overcome objections related to pricing, treatments, downtime, financing, and scheduling
• Consistently follow up with leads who do not book during the initial interaction
• Accurately document lead communications, follow-ups, and outcomes
• Maintain a warm, professional, and elevated patient experience that represents our practice
  
  

Training & Support

We understand that a strong salesperson may not come into the role already knowing medical aesthetics. We can teach the aesthetics—we are looking for someone who already knows how to sell.
We will provide training and ongoing support to help you understand the services and treatments we offer, including their benefits, ideal candidates, pricing, and frequently asked questions. We will also teach you how we prefer our services to be explained to prospective patients and provide guidance on recommending the appropriate next step based on each person's concerns and goals.

Qualifications

• Previous sales experience is required
• Demonstrated ability to convert inquiries or leads into appointments or sales
• Strong written and verbal communication skills
• Comfortable speaking with leads over the phone and conducting outbound follow-up
• Confident handling objections and guiding conversations toward a sale or booking
• Highly responsive, organized, motivated, and consistent with follow-up
• Ability to quickly learn and confidently discuss a detailed menu of services
• Comfortable working toward measurable sales and conversion goals
• Medical aesthetics, healthcare, beauty, wellness, or luxury-service experience is preferred, but not required
• Experience using CRM or lead-management software is a plus
  
  

How Success Will Be Measured

This is a performance-driven sales role. The primary measure of success will be the number and percentage of leads converted into booked appointments.
Additional performance indicators will include response time, follow-up consistency, quality of communication, and ability to appropriately educate prospective patients on our services.
Ultimately, the goal is simple: respond quickly, build trust, understand what the prospective patient is looking for, and convert qualified leads into booked appointments.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.