Job Overview

Our client is looking for a professional, articulate, and reliable Construction Receptionist to handle incoming client enquiries on behalf of a UK-based construction company. This position is ideal for an experienced customer service or lead qualification professional with excellent spoken English who can manage inbound calls generated through Google advertising during weekend business hours.

Schedule

• Saturday - Sunday, 9:00 AM - 7:00 PM UK Time (20 work hours per week)

Responsibilities

• Inbound Call Handling: Answer incoming phone calls promptly and professionally on behalf of the construction company.
• Client Engagement: Speak with prospective clients to understand the nature and background of their renovation/construction projects.
• Lead Qualification: Systematically qualify enquiries by gathering essential project information, including project location, scope of work, estimated budget, planning status, and anticipated start date.
• CRM Management: Accurately log and update all enquiry details, contact notes, and status updates in the CRM system.
• Consultation Scheduling: Arrange follow-up consultations or callbacks between qualified prospective clients and the internal management team.
• General Support: Handle general customer service inquiries and direct callers to the appropriate department or contact.

Requirements

• Language & Communication: Exceptional spoken and written English skills with strong phone etiquette and active listening skills.
• Experience: Background in customer service, receptionist roles, phone-based intake, or lead qualification.
• Technical Skills: Familiarity with CRM software, phone systems, and digital note-taking.
• Availability: Reliable availability to work full 10-hour shifts on both Saturday and Sunday (9:00 AM – 7:00 PM UK time).
• Experience in construction or home improvement services is a plus.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Hardware, IT support, and training provided

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.