from 8:00 AM to 5:00 PM Tennessee Central Time with 1 hour lunch break

Job Overview

We are looking for a proactive and professional Telemarketer to introduce a business program to hardware stores and generate interest in potential business partnerships.

The ideal candidate will be comfortable making outbound calls, communicating clearly with business owners and store representatives, documenting important information, and following up with prospective customers.

No specialized industry experience is required. We are looking for someone with strong communication skills, attention to detail, and the ability to engage professionally with business customers.

Key Responsibilities

• Make outbound calls to hardware stores to introduce the program.
• Clearly explain the program and its potential value to prospective business customers.
• Engage store owners, managers, and other relevant decision-makers in professional conversations.
• Listen carefully to customer questions, feedback, concerns, and expressions of interest.
• Take accurate and detailed notes during calls, including contact information, customer feedback, interest level, objections, and agreed-upon next steps.
• Follow up with interested prospects and maintain consistent communication.
• Maintain organized records of calls, outcomes, and follow-up activities using the designated tools.
• Provide regular updates on outreach progress, customer responses, and common objections.
• Share feedback that may help improve the outreach messaging and overall approach.

Requirements

• Strong English spelling, grammar, and written communication skills.
• Good verbal communication skills and a professional phone manner.
• Active listening skills and the ability to capture accurate notes from business conversations.
• Strong follow-up and organizational skills.
• Basic computer skills, including email, data entry, and maintaining records in spreadsheets or similar tools.
• Ability to communicate confidently with business owners, managers, and store representatives.
• Attention to detail and the ability to keep customer information organized.
• Willingness to learn the program, messaging, and outreach process.
• Reliable, self-motivated, and comfortable performing outbound calls.

Preferred Qualifications

• Previous experience in telemarketing, cold calling, appointment setting, lead generation, or customer service.
• Experience communicating with business-to-business (B2B) prospects.
• Familiarity with CRM systems, call logs, or lead-tracking spreadsheets.

Previous telemarketing or hardware industry experience is an advantage but is not mandatory.

Ideal Candidate

The ideal candidate is personable, articulate, organized, and comfortable speaking with business customers over the phone. They should be able to introduce the program clearly, listen attentively, document conversations accurately, and follow up consistently without requiring extensive industry-specific training.