ABOUT THE OPPORTUNITY

Our client is a growing property management organisation looking for a proactive Maintenance Coordinator to take ownership of maintenance across its property portfolio.

This is not a purely administrative role. You will assess issues, troubleshoot before escalating, challenge unnecessary callouts, coordinate contractors, control avoidable costs, and drive every maintenance request through to resolution.

The ideal candidate is technically minded, commercially aware, and confident making informed decisions. You will also help strengthen the contractor network, improve weekend coverage, and build a more efficient, scalable maintenance function.

ROLE OVERVIEW

You will own maintenance requests from initial report through to completion, ensuring issues are properly assessed, prioritised, coordinated, and resolved.

You will work closely with contractors, property stakeholders, and internal teams, using sound judgement to determine the right course of action while maintaining clear communication, strong follow-through, and cost awareness.

Schedule: Monday to Friday, 9:00AM-5:00 PM UK business hours (with 30-minute paid break) - 35hrs per week

WHAT YOU’LL BE DOING

• Own maintenance requests from report through to resolution
• Investigate issues and gather the right information before arranging a callout
• Troubleshoot common property maintenance issues and identify practical solutions
• Assess urgency, risk, and appropriate next steps
• Coordinate contractors, owners, and internal stakeholders
• Challenge unnecessary or poorly justified callouts
• Monitor jobs, follow up proactively, and prevent outstanding issues from being overlooked
• Build and maintain a reliable contractor network, including sourcing weekend coverage
• Track contractor performance, availability, pricing, and recurring issues
• Identify process gaps and implement improvements that increase efficiency and reduce avoidable costs

KPI EXPECTATIONS

• Maintenance requests progressed and resolved within agreed service timelines
• Reduction in avoidable or unnecessary contractor callouts
• Strong contractor response times and job completion rates
• Accurate maintenance records and consistent follow-through on outstanding work
• Improved maintenance visibility, cost control, and operational efficiency

WHAT WE’RE LOOKING FOR

• Experience in property management, maintenance coordination, hospitality, short-term rentals, facilities, or a related operational environment
• Strong practical troubleshooting and problem-solving ability
• Experience coordinating contractors, suppliers, or service providers
• Commercial awareness and confidence assessing whether a callout is genuinely required
• Strong organisation and ability to manage multiple maintenance issues simultaneously
• Excellent written and verbal English
• Strong computer literacy and ability to learn new systems quickly
• Demonstrated ability to work independently and take ownership from start to finish

NICE TO HAVE

• Experience managing maintenance for a property portfolio
• Short-term rental or holiday-let experience
• Contractor or vendor network management experience
• Experience using property management or maintenance platforms
• Experience improving operational processes or reducing maintenance costs

WHO YOU ARE

• Proactive and naturally investigative
• Practical, commercially minded, and solutions-focused
• Confident challenging assumptions and asking the right questions
• Highly organised with strong follow-through
• Accountable, dependable, and comfortable working independently

WORKING DETAILS

• Location: Remote
• Employment: Full-time
• Hours: Monday to Friday, 9:00AM-5:00 PM UK business hours
• Flexibility: Fixed schedule

WHAT WE OFFER

• • Ownership of a critical operational function within a growing organisation
  • Opportunity to influence and improve maintenance processes
  • Exposure to a growing property portfolio and diverse maintenance requirements
  • Opportunity to build and strengthen contractor relationships
  • Long-term growth within a scaling operation

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.