Job Overview

Our client is seeking a Client & Sales Support Specialist who will be the first voice prospective students and current clients encounter — and the consistent presence that keeps them engaged. You will own the full communication lifecycle across phone, email, text, and chat, proactively moving leads through the sales funnel, spotting upsell and cross-sell opportunities, and ensuring a seamless handoff to the on-site team when the time is right. Collaborating through Asana and Slack, you will play a direct and measurable role in driving enrollment growth and building the loyal client relationships this studio is known for.

Client Overview

This is a growing dance education studio offering structured programs for students across a wide range of skill levels. The studio is actively expanding its client base and is committed to delivering an exceptional experience at every touchpoint — from the very first inquiry through to long-term enrollment. With an ambitious growth agenda and a focused on-site team, the business is bringing on dedicated remote support to ensure every lead and client interaction is handled with professionalism and care.

Schedule: Monday - Friday, with a flexible schedule within business hours (EDT); 20 hours per week.

Responsibilities:

• Handle all inbound communications including phone calls, emails, text messages, and chat inquiries from prospects and existing clients
• Nurture leads through the sales funnel and identify cross-sell, upsell, and new enrollment opportunities
• Manage the client relationship lifecycle from initial inquiry through enrollment and ongoing support
• Maintain and update the opportunity pipeline to ensure timely and consistent follow-up
• Coordinate with on-site staff to hand off qualified leads and provide seamless client experiences
• Track and report on client interactions and lead conversion activities

Requirements:

• Proven experience in client support, inside sales, or customer relationship management
• Strong verbal and written communication skills with a professional and approachable tone
• Ability to work independently with minimal supervision after initial onboarding
• Hands-on experience with CRM systems (e.g., GoHighLevel) and a good understanding of lead management
• High level of attention to detail and organizational skills

Qualifications

• Experience in the education, fitness, or wellness industry is a bonus
• Comfortable working within Asana and Slack for remote team collaboration
• Prior exposure to enrollment or class scheduling platforms is a bonus

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.