Position Summary:

The Patient Access Representative serves as the first point of contact for patients, referring providers, and other callers. This position is responsible for managing incoming calls, scheduling appointments, coordinating patient communications, assisting with referral and authorization processes, and providing outstanding customer service.

The ideal candidate will be highly organized, professional, and capable of working independently in a remote healthcare environment while maintaining strict patient confidentiality and HIPAA compliance.

Schedule:

• Monday to Friday, 8:30 am to 5:30 pm (US Eastern Time, 40 hours per week)
• Occasional Saturday coverage as needed

Essential Duties and Responsibilities:

Patient Communication

• Answer and manage incoming telephone calls in a professional, courteous, and timely manner.
• Provide exceptional customer service to patients, family members, referring providers, and healthcare partners.
• Respond to general inquiries regarding appointments, office procedures, and patient services.
• Document all patient interactions accurately within the practice management and/or electronic medical record (EMR) system.
• Return voicemail/text messages promptly and route calls appropriately.
• Utilize third party system communications management system to respond to patients inquiries.

Appointment Scheduling

• Schedule, reschedule, and cancel patient appointments.
• Coordinate provider schedules to maximize patient access and office efficiency.
• Verify patient demographics, insurance information, and referral requirements during scheduling.
• Confirm appointments and communicate appointment instructions when applicable.

Authorizations and Referrals

• Prepare and submit authorization and referral requests to Primary Care Physicians (PCPs) and insurance providers as required for follow-up office visits.
• Follow up on pending authorization requests and document the status of referrals.
• Communicate authorization approvals, denials, or additional requirements to patients and clinical staff.

Billing Support

• Answer routine patient billing questions.
• Provide information regarding account balances, copays, deductibles, and payment options.
• Escalate complex billing concerns to the practice manager
• Document billing-related communications accurately.

Clinical Communication

• Relay patient concerns, refill requests, and other communications to Medical Assistants (MAs).
• Route patient messages to providers when clinical review or guidance is required.
• Identify urgent patient matters and escalate them according to established office protocols.
• Maintain effective communication with providers, medical assistants, and administrative staff.

Administrative Support

• Maintain accurate and complete patient records.
• Monitor assigned email accounts and messaging systems.
• Assist with patient registration and intake processes.
• Perform additional administrative tasks and special projects as assigned.

Qualifications:

Required Qualifications

• Minimum of one (1) year of medical receptionist, healthcare customer service, or medical office experience.
• Strong verbal and written communication skills.
• Proficiency with computer applications, scheduling systems, and EMR/EHR platforms.
• Ability to multitask and manage a high-volume call environment.
• Strong organizational skills and attention to detail.
• Ability to work independently while maintaining productivity and accountability.

Preferred Qualifications

• Experience in a specialty medical practice.
• Knowledge of insurance verification, referrals, and authorization processes.
• Familiarity with medical terminology and healthcare workflows.

Work Environment and Equipment Requirements

• Dedicated private workspace suitable for handling confidential patient information.
• Reliable high-speed internet connection.
• Ability to work remotely during assigned business hours without interruption.
• Professional phone etiquette and customer service standards.

Compliance Requirements

• Maintain compliance with all HIPAA regulations and privacy requirements.
• Protect patient confidentiality and sensitive information at all times.
• Follow all practice policies, procedures, and applicable healthcare regulations.

Performance Expectations:

• Answer calls promptly and professionally.
• Maintain accuracy in scheduling and patient documentation.
• Demonstrate excellent patient service and communication skills.
• Meet productivity and attendance expectations.
• Collaborate effectively with providers, medical assistants, and administrative staff.
• Maintain professionalism while working independently in a remote setting.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.