Job Overview

Our client is looking for an Client Services & Administration Coordinator who will serve as the frontline voice and operational backbone of a thriving remote accounting practice. This role gives you ownership of client communications, onboarding processes, and day-to-day administration that keeps the entire team running smoothly. You'll work directly with the principal, managing everything from phone inquiries to social media presence, using a robust suite of cloud-based tools. If you're proactive, tech-savvy, and ready to think outside the box rather than just follow orders, this is your opportunity to become an indispensable part of a stable, long-term team.

Client Overview

Our client is an established accounting practice in Australia with 20 years of operational history. They manage a fully remote team of eight professionals across Australia and work with clients throughout the region. The practice operates with well-documented processes and a comprehensive technology stack to deliver high-quality accounting services.

Schedule: Monday - Thursday, 9:00 AM - 2:00 PM AEDT (20 work hours per week)

Responsibilities:

• Answer and manage all incoming client phone calls, directing inquiries to appropriate team members
• Complete client onboarding processes using the firm's documented procedures
• Schedule and manage appointments using Calendly for the principal and team members
• Create and schedule social media posts to maintain the firm's online presence using Meta Suite
• Publish monthly blog content to the website and distribute updates via MailChimp
• Manage workflows, tasks, and team communication within Karbon practice management software
• Handle client engagement processes through Practice Ignition
• Perform administrative tasks in Xero as directed, including checking chart of accounts and entering BAS
• Maintain availability and responsiveness during scheduled working hours
• Execute tasks efficiently following established processes while demonstrating initiative

Requirements:

• Minimum 5 years of administrative experience, preferably supporting Australian companies
• Strong technical aptitude with ability to quickly learn and navigate multiple software platforms
• Proven ability to follow documented processes accurately and consistently
• Computer not older than two years with dual monitor setup
• Internet speed of at least 80 Mbps
• Excellent English communication skills for professional client phone interactions
• Experience with practice management or workflow management software

Qualifications:

• Experience with Karbon practice management software
• Experience with Practice Ignition or similar engagement platforms
• Familiarity with Australian accounting practices or terminology
• Experience managing social media for professional services firms
• Experience using MailChimp for client communications
• Basic Xero navigation experience

Why Join This Team:

• Join a stable practice with 20 years of successful operation and long-term team members
• Work with a supportive principal who values their team and has retained staff for 6+ years
• Enjoy true work-from-home flexibility with a consistent part-time schedule
• Benefit from comprehensive documented processes and structured training
• Receive pro-rated annual leave and sick leave benefits

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.