Job Overview

This critical role is central to the company's strategic objective of transitioning from operational overload to sustainable growth. You will be instrumental in streamlining core business processes, optimizing system utilization, and significantly reducing the administrative burden on the owners. Your contributions will directly impact profitability, client satisfaction, and the overall scalability of the business, enabling the owners to focus on strategic development rather than daily tasks.

Schedule: Monday - Friday, 8am to 5pm Sydney Time (40 work hours per week)

Responsibilities

• Implement and refine Simpro best practices for quoting, job setup, and project management across service and manufacturing divisions.
• Accurately manage and track progress claims for ductwork manufacturing projects within Simpro.
• Establish and maintain a comprehensive stock control system, including individual technician van warehouses, using Simpro.
• Process supplier invoices and reconcile expense claims efficiently within Simpro and Xero.
• Provide comprehensive administrative support to the service department, including managing inquiries, phone calls, and coordinating job scheduling and technician dispatch via Simpro.
• Prepare initial drafts of quotes and tender estimates in Simpro and conduct follow-ups to improve conversion rates.
• Research and identify cost-saving opportunities through supplier analysis and process optimization.
• Document existing Simpro, Xero, and service department workflows, creating comprehensive Standard Operating Procedures (SOPs).
• Assist with the overall operational flow to ensure smooth execution of all service and maintenance jobs.
• Monitor and update stock levels and reorder points within Simpro.

Requirements

• Proven expertise and hands-on experience with Simpro for quoting, job management, stock control, and scheduling.
• Proficiency in Xero for financial management and expense reconciliation.
• Strong administrative and organizational skills, with a keen eye for detail.
• Proactive problem-solver with a desire to identify and implement efficiencies.
• Experience in a similar operational support role, preferably within a trade services or manufacturing environment.
• Tech-savvy with an interest in leveraging new technologies and AI for business processes.

Additional Expectations

• Proactive approach to identifying and implementing process improvements.
• Strong commitment to documenting workflows and creating Standard Operating Procedures (SOPs).
• Eagerness to explore and integrate AI tools for automation and efficiency.
• Ability to work autonomously and take initiative in a remote support capacity.
• A long-term commitment to contributing to the company's growth and success.
• A genuine interest in understanding the business and its operational nuances.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.