Job Overview

Our client is looking for a Client & Operations Support Coordinator to serve as the first point of contact and primary communication hub for the company. In this role, you will oversee inbound inquiries from homeowners and property managers across multiple channels, manage field schedules, and support field staff daily. Rather than following rigid scripts, you will exercise sound judgment, maintain full ownership of issues until resolution, and bridge communication between clients, cleaners, field supervisors, and company leadership.

Schedule: Remote, Full time | SUN-THU 9am-6pm, 1hr break Mountain Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Customer Communications: Serve as the first point of contact for new and existing customer communications across phone, email, text, and online inquiry forms—covering cleaning, hot tub, and snow removal services.
• Sales & Inbound Bookings: Field customer inquiries about service lines, quote upcoming work, and convert incoming leads into booked reservations.
• Cleaner Support & Daily Oversight: Act as the first point of contact for cleaning personnel. Answer procedural questions grounded in company standards, confirm cleaners start their routes on time, and verify teams stay on task throughout the day and week.
• Field Supervisor Coordination: Promptly loop in Field Supervisors for any situation requiring an immediate on-site response (e.g., missing supplies, unstarted routes, or cleaners falling behind schedule).
• Schedule Management: Build and maintain day-to-day and week-to-week service schedules to ensure guest turnovers and property services occur without interruption.
• Payroll Coordination: Compile and send weekly payroll totals to field cleaners for review and confirmation, resolve any hour/rate discrepancies, and submit verified figures to the owners for disbursement.
• Issue Ownership & System Tracking: Take full accountability for every operational snag or client inquiry, logging details in company platforms (CRM/Pipedrive) and following through until the matter is completely closed.
• Bilingual Communication: Liaise with Spanish-speaking field staff to ensure operational instructions, schedules, and property-specific notes are clearly understood.

Requirements

• Excellent verbal and written English communication skills; professional, relatable phone manner.
• Working Spanish proficiency or full bilingual fluency to effectively coordinate with field staff.
• Proven track record in customer service, scheduling, dispatch, or operations coordination.
• High autonomy and proactive problem-solving ability without dependency on scripted responses.
• Exceptional organization, task-tracking discipline, and high attention to detail.
• Comfort with VoIP telephony, digital messaging (SMS/email), and CRM systems (such as Pipedrive).
• Dedicated home office setup equipped with a computer, reliable high-speed internet, and a quiet, distraction-free environment.

Qualifications

• Background in short-term rental management (Airbnb/VRBO), vacation rental turnovers, or hospitality services.
• Prior experience coordinating multi-service residential lines (housekeeping, hot tub maintenance, facilities, snow removal).
• Experience handling contractor/hourly payroll verification and time tracking.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.