Company Overview

Well-established, highly rated U.S. residential and commercial roofing contractor headquartered in the Gulf Coast region. Known for delivering exceptional craftsmanship, storm restoration expertise, and top-tier customer care, we guide homeowners and business owners through roof repairs, full replacements, and complex insurance restoration claims. Our team leverages modern industry CRMs and digital estimation tools to streamline operations, maintain high conversion rates, and build lasting relationships in the communities we serve.

Role Description

We are seeking an experienced,  Roofing Claims & Operations Coordinator  to provide critical operational, administrative, and insurance coordination support. In this role, you will act as a key liaison between homeowners, sales representatives, project managers, and insurance adjusters. The ideal candidate brings prior remote experience supporting a U.S. roofing contractor, possesses a working knowledge of insurance claims administration (including Xactimate estimates and supplements), and brings clear, professional English communication to every client touchpoint.

Schedule

• Flexible during client business hours; 40 hrs/week, U.S. Central Time

Key Responsibilities

• CRM & Pipeline Administration: Maintain and update customer records, job files, project milestones, and notes inside the company CRM to ensure seamless handoffs between sales and production teams.
• Customer Service & Scheduling: Answer inbound homeowner calls, emails, and web inquiries, qualify leads, and schedule roof inspections and adjuster appointments for field teams.
• Insurance Claims Administration: Assist in assembling, submitting, and tracking roofing insurance claims documentation from initial filing through final payment.
• Xactimate Estimates & Supplements: Review and prepare estimate files, compile scope-of-work documentation, and draft itemized insurance supplements using Xactimate guidelines.
• Carrier & Adjuster Follow-Up: Proactively follow up with insurance carriers, desk adjusters, and third-party administrators regarding submitted supplements, approvals, and disbursement schedules.
• Sales Support & Pipeline Follow-Up: Conduct structured follow-ups with leads, deliver proposals, and ensure homeowner questions are addressed quickly to maximize closing rates.
• Billing & Collections Coordination: Generate customer invoices, track insurance check deliveries (first checks, depreciation releases), and manage courteous follow-ups on outstanding balances.

Candidate Requirements

• Industry Experience: Minimum 1–2 years of hands-on remote experience supporting a U.S. residential or commercial roofing contractor (strong preference for storm restoration).
• Insurance Restoration Knowledge: Demonstrated experience with U.S. property casualty claims, adjuster communication, and insurance restoration workflows.
• Technical Skills: Familiarity with industry-standard roofing CRMs (e.g., JobNimbus, AccuLynx, Roofr) and exposure to Xactimate estimating and supplement documentation is a bonus
• Customer-Centric Phone Presence: Friendly, professional, and empathetic tone when communicating with stressed homeowners following severe weather events.
• Organizational Skills: Exceptional attention to detail, time management, and ability to handle multiple claim files simultaneously with minimal supervision.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.