Job Overview 

Our client is seeking a highly motivated, sales-driven, and customer service-oriented individual to manage and grow our Hair Transplant Program.

The ideal candidate will have a strong background in sales, lead conversion, customer service, and client relationship management. This individual will be responsible for communicating with prospective patients, managing inquiries, scheduling consultations, and converting leads into booked hair transplant procedures.

Our client is looking for someone who is confident, persuasive, organized, and proactive, with the ability to work independently and consistently follow up with prospective patients.

Bilingual proficiency in English and Spanish is highly preferred.

Schedule: Monday - Friday, 9:00 AM - 5:30 PM PST, with 30 minutes unpaid break (40 work hours per week)

Responsibilities

1. Lead Management & Sales

• Manage all incoming hair transplant inquiries from website submissions, social media, phone calls, and marketing campaigns.
• Contact potential patients promptly through phone calls, text messages, emails, and other approved communication channels.
• Consistently follow up with leads to increase consultation bookings and procedure conversions.
• Educate prospective patients about the hair transplant program, available services, and consultation process using approved information.
• Identify patient needs, address common concerns, and overcome sales objections professionally.
• Convert inquiries into scheduled consultations and ultimately booked procedures.
• Maintain an organized database of leads, follow-up activities, and conversion results.

2. Patient Relations & Customer Service

• Provide an exceptional patient experience from the initial inquiry through scheduling.
• Build trust and maintain professional relationships with prospective patients.
• Respond promptly to questions regarding pricing, financing options, scheduling, and general program information.
• Follow up with patients who have completed consultations but have not yet scheduled their procedures.
• Communicate professionally and compassionately with patients.
• Refer medical questions and clinical concerns to the appropriate licensed healthcare professionals.

3. Program Coordination

• Oversee the daily administrative and sales operations of the Hair Transplant Program.
• Coordinate consultation appointments with the clinical team.
• Maintain accurate records of patient inquiries, appointments, and follow-up activities.
• Work closely with management and the marketing team to improve lead generation and patient conversion.
• Identify opportunities to improve sales processes and patient communication.
• Assist with implementing new outreach campaigns and promotional strategies.

4. Performance Tracking & Reporting

• Track daily and weekly lead activity.
• Monitor consultation scheduling rates and lead-to-patient conversion rates.
• Maintain reports on follow-up attempts, appointments scheduled, and procedures booked.
• Provide management with weekly updates on program performance.
• Meet established sales goals and performance expectations.

Requirements

• Minimum 2 years of experience in sales, customer service, lead generation, or appointment setting.
• Proven ability to convert leads into appointments or sales.
• Excellent verbal and written communication skills in English.
• Strong telephone communication and relationship-building skills.
• Experience managing multiple leads and maintaining consistent follow-up.
• Highly organized, self-motivated, and results-oriented.
• Comfortable working independently and meeting performance goals.
• Proficiency with computers, email, spreadsheets, and customer relationship management (CRM) systems.
• Ability to work during U.S. Pacific Time business hours.
• Ability to maintain patient confidentiality and follow applicable HIPAA requirements and company privacy policies.

Qualifications

• Bilingual in English and Spanish.
• Previous experience in medical aesthetics, cosmetic surgery, hair restoration, or healthcare sales.
• Experience with high-ticket or consultation-based sales.
• Familiarity with CRM software and lead tracking systems.
• Experience communicating with U.S.-based customers or patients.
• Strong negotiation, objection-handling, and closing skills.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities:

When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.