Broker Support Officer – Australian Lender | Permanent WFH, Day Shift

Oct 30, 2026 · @Adam Pisk

• Schedule: Monday to Friday, 9:00am–6:00pm Sydney time. Early-morning day shift in the Philippines, weekends off, no graveyard hours.
• Setup: Permanent work from home

About Us

We're an Australian credit-licensed lender that helps homeowners aged 55 and over use the equity they've built in their home, without selling it or moving out. Our customers use the money to renovate, travel, help their children buy a first home, pay for aged care, or simply have more to live on in retirement.

We lend from age 55, younger than most providers in our market, and we lend against investment and holiday properties as well as the family home. Loans run from $50,000 to $5 million, with no monthly repayments and a guarantee that customers never owe more than their property is worth.

More and more of our loans come through partners: mortgage brokers, financial planners, accountants, lawyers and aged care providers. Our job is to make every one of those partners look good in front of their client, so they keep coming back.

You'll work directly with our Australian leadership team on systems and processes we're still building. Good ideas get used here, and the people who bring them grow with the business.

The role

Most broker support jobs sit on the broker side, chasing lenders. This one sits on the lender side. You'll be the person brokers and referral partners rely on to get their clients' loans from application to settlement, and to get paid correctly when they do.

You'll report into our Partnerships team in Australia and work every day with our Credit, Operations and Finance teams. If you've done Australian loan processing or broker support and want to see how the lending side works, this is your move.

What you'll do

Track every partner loan to settlement (about 60% of your week)

• Triage every loan that comes in from a broker or referral partner, and keep it moving through each team within agreed timeframes
• Spot delays early and escalate them before the broker has to chase us
• Keep the partnership pipeline up to date, with expected settlement dates and values
• Check that every broker and referrer is paid the right commission, on time, under our two commission models (refer-only and fully packaged)

Accredit and onboard new partners (about 20%)

• Collect and check the due diligence documents brokers need to become accredited, whether they come through an aggregator or directly
• Set up referral partners and get their referral agreements signed
• Make sure our Chief Risk Officer gets a complete file the first time, so approvals don't stall
• Upload documents and track every accreditation in HubSpot
• Help with regular partner reviews to confirm brokers still hold the right licences and qualifications, and flag anything that looks like fraud
• Show partners how to use our systems and processes

Work with the internal team (about 10%)

• Help Credit, Operations and Finance set and keep service standards for partner loans
• Help build partner tools and materials for each market we work in
• Pass on what brokers are telling you so we can fix our systems and processes

Keep us compliant (about 10%)

• Check partners follow responsible lending obligations and our credit policy
• Run regular quality checks and audits on partner files
• Flag partners whose quality or volume puts us at risk

What you'll need

• 2+ years in Australian lending: broker support, loan processing, credit support, settlements or lender operations
• A working knowledge of the Australian loan process from application to settlement
• Very strong written and spoken English. You'll email and call Australian brokers every day
• Close attention to detail. Commission errors and missing documents cost partner trust
• Comfort working in a CRM. HubSpot is a plus
• The confidence to chase people and escalate when something is stuck

Nice to have: experience with broker accreditation or aggregators, commission reconciliation, or reverse mortgage and equity release products. We'll teach you the product.

Why you'll like it here

• Permanent work from home, day shift, weekends off
• Lender-side experience in Australian finance, which is harder to get offshore and worth more on your CV
• You'll work with the GM and Head of Partnerships directly, not through layers of supervisors
• A product that helps older Australians stay in their homes and live better in retirement
• Room to grow as our partner network expands