Job Overview

Our client is seeking a fast-paced, highly organized Weekend Booking and Live Chat Coordinator to serve as the frontline operational coordinator across peak weekend shifts. In this role, you will take full ownership of real-time client inquiries and appointment bookings. Working across live chat systems and Telegram, you will coordinate directly between clients and a team of 10 to 14 service providers, confirming availability, issuing booking confirmations, and managing daily check-in and check-out flows. The ideal candidate pairs exceptional multitasking ability and fast written communication with a professional, discreet, and customer-first approach.

Client Overview

Our client is a well-established companion services company operating successfully for over five years in Australia. Providing dedicated 24/7 customer support coverage, the company manages an active roster of 10 to 20 service providers on any given day. Experiencing rapid growth and high client demand, they are expanding their administrative support to maintain premier service standards, prompt responsiveness, and seamless scheduling during peak weekend periods.

Schedule

• Saturday - Sunday, 10:00 AM - 8:00 PM AEST (20 hours per week)

Responsibilities

• Live Chat Reception & Customer Inquiries: Log into the live chat platform and actively manage all incoming customer inquiries throughout the shift; provide clear, prompt, and professional responses to customer questions regarding services, booking terms, and availability; deliver exceptional, customer-focused service while managing high-volume chat periods with speed and precision.
• Booking Coordination & Roster Management: Accurately enter and process client bookings into the internal system, issuing prompt confirmations; coordinate with 10 to 14 service providers throughout the weekend to verify readiness, daily rosters, and real-time availability; post regular operational updates, schedule shifts, and facilitate team communications via Telegram; oversee and verify the daily check-in and check-out process for all active client appointments.
• Escalations & Multi-Platform Administration: Identify and escalate non-responsive client scenarios to management for immediate phone follow-up; maintain tight cross-platform coordination across live chat, booking databases, and internal messaging channels; ensure data hygiene, booking accuracy, and confidentiality across all client and provider records.

Technical Stack & Tools

• Live Chat & Customer Service: Web-based Live Chat software
• Team Communication & Operations: Telegram
• Scheduling & CRM: Custom booking management systems / CRM software
• Productivity: Google Workspace / Microsoft 365

Requirements

• Reception & Customer Support Experience: Proven background working as a receptionist, customer service coordinator, or dispatcher in a fast-paced environment.
• Live Chat Proficiency: Demonstrable experience managing multi-threaded live chat inquiries with rapid response times and high attention to detail.
• Messaging & Telegram Literacy: Familiarity utilizing Telegram for operational dispatch, business communication, and roster coordination.
• High-Volume Multitasking: Demonstrated ability to manage simultaneous customer conversations, schedule adjustments, and provider check-ins without errors.
• Written Communication Skills: Excellent written English skills with a polite, professional, and discreet communication style.
• Home Office Infrastructure: A reliable home office setup with high-speed internet and power/connectivity backups to ensure uninterrupted weekend coverage.
• Schedule Commitment: Full commitment to work both Saturday and Sunday, 10:00 AM to 8:00 PM AEST consistently.

Qualifications

• Prior operational, booking, or customer service experience within hospitality, personal care, or service-based industries.
• Experience managing schedules and dispatching for teams of 10+ mobile or remote service providers.
• Flexibility to take on occasional weekday or evening shifts as business volume expands.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.