Job Overview
Our client is seeking a Customer Support Representative who will be the voice of a thriving pest control operation, answering customer calls, scheduling appointments, and managing client communications through their CRM system. Working directly alongside the remote operations lead during your first six weeks, you will learn the business inside and out before transitioning to independent ownership of the customer support function. This is a role where your ability to think on your feet, communicate clearly, and build genuine customer relationships will directly impact the company's continued growth.

Client Overview
Our client is a rapidly growing pest control company based in Texas, specializing in general pest control, rodent management, termites, German cockroaches, bed bugs, and other specialty services. The company is experiencing significant growth and needs immediate support to ensure no customer calls go unanswered. They offer a family-friendly work environment where real-world problem-solving skills are valued over rigid corporate structures.

Schedule Monday - Friday, 8:00 AM - 5:00 PM CST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer incoming customer calls and respond to inquiries about pest control services
• Schedule appointments and manage customer bookings through Gorilla Desk CRM
• Handle general pest control inquiries as well as specialty service requests for termites, bed bugs, and rodent management
• Provide problem-solving support for customer issues without relying on scripted responses or AI assistance
• Communicate via WhatsApp for internal team coordination and updates
• Maintain presence at your workstation during business hours to ensure all calls are answered
• Complete comprehensive onboarding and training videos during the first day
• Transition to a flexible weekend schedule after the six-week training period based on business needs, while maintaining guaranteed two consecutive days off per week

Requirements

• Proven experience in remote customer service or customer support roles
• Excellent English communication skills
• Strong independent problem-solving abilities without reliance on AI tools during customer interactions
• Ability to maintain dedicated presence at your workstation throughout scheduled work hours
• Willingness to work a flexible schedule, including weekends after the initial training period
• Openness to learning new industry-specific processes

Qualifications

• Prior pest control industry experience is a plus
• Familiarity with Gorilla Desk CRM software
• Light sales or marketing experience for future growth opportunities
• Comfort using AI as a tool without dependency on it for decision-making

Why Join This Team

• Fully remote work arrangement with a US-based pest control company
• Supportive work environment
• Flexible scheduling with guaranteed two consecutive days off
• Comprehensive six-week training period working directly with leadership
• Opportunity to grow into additional responsibilities in sales and marketing
• Long-term role with a rapidly expanding company that values independent thinkers

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.