Job Overview:

Are you an experienced customer-service professional with a background in high-volume call centers?

Step into a high-impact role as a Legal Intake Specialist, where your empathy, active listening, and clear communication will help clients navigate critical legal inquiries. Our client is seeking a professional skilled in CRM software, technical navigation, and strict confidentiality protocols. In this role, you will leverage your exceptional attention to detail and ability to perform under pressure to deliver seamless client experiences. If you possess strong verbal and written English proficiency and thrive in a fast-paced environment, apply today to grow your career with a supportive team that values your expertise! 

Schedule:

Monday - Friday, 8:00 AM - 5:30 PM EST, with 30-minute paid break (40 work hours per week)

Responsibilities:

• Call Management: Handle a high volume of incoming and outgoing calls with professionalism, empathy, and efficiency.
• Intake Processing: Complete comprehensive intake questionnaires with callers, gathering all relevant information to accurately assess program or case eligibility.
• Client Onboarding: Sign up qualified clients securely over the phone, ensuring all required digital documentation is accurately completed and captured.
• Customer Service Excellence: Provide top-tier customer service while addressing varied client inquiries, navigating objections, and resolving concerns.
• Data Documentation: Maintain detailed, organized, and highly accurate records of all client interactions and call histories within the central system.
• Team Collaboration: Collaborate with the wider internal team to ensure smooth, synchronized, and timely processing of all client intakes.
• Compliance Adherence: Adhere strictly to established data protocols and maintain full compliance with all applicable privacy guidelines.

Requirements:

• Call Center Footprint: Previous professional experience working successfully within a fast-paced, high-volume call center environment is preferred.
• Linguistic Standard: Excellent verbal and written English communication skills alongside strong active listening and interpersonal abilities.
• Operational Habits: Strong attention to detail with a proven ability to handle sensitive, confidential information with discretion.
• Volume Endurance: Ability to multitask, manage high call queues, and work efficiently under pressure to meet operational benchmarks.
• Technical Literacy: Strong computer skills and hands-on proficiency in using CRM software or comparable database tools.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.