Job Overview

We are seeking a professional and customer-focused Bilingual Customer Service Representative to support dealership operations by handling customer inquiries, scheduling appointments, and maintaining accurate CRM records. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to deliver an outstanding customer experience while managing a high volume of inbound calls.

Schedule: Remote, Full Time | Saturday to Wednesday, 9:00 AM - 6:00 PM Eastern Time, 1-hour unpaid break, Thursday & Friday OFF, 8 hours per day, 40 hours per week.

Responsibilities:

• Answer inbound calls from dealership customers and provide timely, accurate information about vehicles and services
• Schedule and confirm appointments directly into the dealership CRM (Dealer Center) on behalf of clients
• Address caller inquiries regarding vehicle availability, features, and pricing with professionalism and accuracy
• Maintain organized and up-to-date records of all customer interactions and appointments within the CRM
• Deliver a consistently positive caller experience that reflects well on the client's brand and dealership partners
• Collaborate with the internal team to ensure smooth handoffs and follow-ups on customer requests

Requirements:

• Excellent Spanish and English communication skills
  Previous experience in a receptionist, call center, or customer service role, preferably in the automotive or sales industry
• Strong verbal communication skills with fluent and clear English
• Ability to quickly learn and navigate CRM platforms and phone systems such as RingCentral
• High level of attention to detail when logging customer information and scheduling appointments
• Ability to work independently and manage a high volume of inbound calls efficiently
• Professional and friendly phone demeanor with a customer-first mindset

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.