Job Overview

Our client is looking for a motivated Customer Support Associate (Insurance) to support customer service, quoting, and policy-related tasks for pilots and aircraft owners. This role sits at the intersection of aviation, technology, and insurance, working closely with the client's sales and product teams. No aviation or insurance background is required — strong customer service skills, tech-savviness, and excellent English are the priority.

Schedule:

• Monday to Friday, Flexible during EST Business hours (20 hours per week)

Responsibilities:

• Communicate with pilots and aircraft owners regarding insurance coverage.
• Assist customers through the quoting and policy purchase process.
• Support customer retention and relationship management.
• Help with technical policy changes and payment processing.
• Learn aviation insurance products and basic terminology on the job.
• Maintain internal knowledge bases and operational workflows.
• Collaborate with the client's product and engineering teams to improve customer experience.

Requirements:

• Insurance customer service/support experience.
• Strong customer service orientation with a track record of handling client inquiries.
• Case ownership, high attention to detail, and ability to provide personalized replies.
• Openness to feedback and eagerness to learn complex operational workflows.
• Comfortable and quick to adapt to new technology and digital tools.
• Analytical mindset with strong problem-solving ability.
• Ability to work independently in a remote environment while maintaining high accuracy.
• Strong collaboration skills to work across cross-functional sales and product teams.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.