Schedule: 

• Monday to Friday, 10:00 AM to 6:00 PM (1-hour Unpaid Break)  | Sydney

Role Overview

The Property Operations Coordinator supports day-to-day business operations across client management, systems administration, team coordination, and internal processes. This role focuses on execution, organization, and follow-through to ensure smooth operations and visibility across the client journey.

Key Responsibilities

• Client & Deal Support

  Support client onboarding and maintain client journey tracking in Zoho Projects.

  Coordinate introductions to stakeholders (B&P inspectors, property managers, agents, and other third parties)

• Assist with contract-related administration (contracts, invoices, COS, document collation)

• Send settlement and post-settlement communications. 

• Follow up with agents regarding deal milestones and client journey updates

Systems & Operations

• Maintain Zoho CRM (data accuracy, client records, pipeline updates)

• Maintain Zoho Projects (deal milestones, task updates, status tracking)

• Manage Zoho email templates and mass email sends (including newsletters and updates)

• Maintain internal folders, Google Drive, Google Sheets, and shared documentation

• Troubleshoot basic account or system issues (e.g., Google Business Profile, email setup, GoDaddy)

Team Support & Coordination

• Support onboarding and offboarding of team members.

• Assist with team coordination (calendar checks, meeting scheduling, shared updates)

• Validate team end-of-day submissions and basic performance tracking.

• Support training and documentation for operational processes

• Assist in leading team meetings when required (when the Director is unavailable)

Marketing & Communications Support

• Support creation and sending of newsletters ( editing, sending)

• Upload blogs and content to the website.

• Assist with social media posting when required (e.g., Facebook groups, announcements)

• Support basic design and content edits (Canva, presentations, flyers, videos – when needed)

• Respond to Google Reviews and assist with community engagement updates

Process & Documentation

• Assist in maintaining and updating process documents and SOPs.

• Identify gaps in workflows and flag opportunities for process improvement.

• Ensure team materials and organizational details remain updated on the website.

Regular Cadence Tasks

• Weekly: assist with posting off-market opportunities and sending off-market emails

• Monthly: assist with posting monthly settlements and internal reporting

What This Role Is Not

• This role does not own strategy, hiring decisions, or financial approvals.

• This role supports operations but does not replace senior operational leadership.

Ideal Profile

• Strong organizational and follow-through skills

• Comfortable working with CRMs, project tools, and shared systems

• Able to coordinate across multiple stakeholders

• Detail-oriented and reliable in execution

• Willing to learn and grow within an operations-focused role

Independent Contractor Perks

• Permanent work from home
• Immediate hiring