Job Overview

Our client is looking for a Field Operations & Sensor Installation Specialist to serve as the on-the-ground technical lead for the installation, network integration, calibration, and validation of sensor hardware at client (retailer) sites. This role ensures secure, reliable network connectivity, delivers sub-centimetre calibration accuracy, and maintains meticulous documentation to support a seamless handover from deployment to ongoing account management.

Schedule

• Flexible during client business hours AEST (40 hours per week)

Responsibilities

• Technical Commissioning & Network Integration:
  • Serve as the primary technical lead during the installation phase, working remotely with on-site licensed electricians to ensure precise physical mounting and cabling of 3D stereo-vision sensors.
  • Own the entire network configuration process: configure IP addresses, VLANs, and network settings to integrate camera hardware and gateways seamlessly into the client's existing network infrastructure.
  • Establish secure, reliable data transmission paths to the cloud platform, utilising VPNs and configuring firewall rules, port forwarding, and DHCP settings as required.
  • Liaise directly with client (retailer) IT departments to obtain network credentials, ensure compliance with strict corporate security policies, and resolve network access issues proactively.
• Precision Calibration & System Validation:
  • Perform advanced software-based calibration of each sensor, including height mapping, zone definition, and direction flow configuration to ensure sub-centimetre accuracy.
  • Validate counting accuracy against live traffic flows, making real-time micro-adjustments to sensor parameters to meet and exceed project-specific Key Performance Indicators (KPIs).
  • Commission all devices within the client's proprietary platform and rigorously confirm that clean, accurate data is populating the dashboards.
• Documentation & Quality Assurance:
  • Maintain meticulous records of all installation parameters, calibration settings, network configurations, and hardware serial numbers in the project management system.
  • Ensure the highest level of quality and completeness for every deliverable, guaranteeing a seamless handover from deployment to ongoing account management.
  • Provide escalated remote troubleshooting support for post-deployment issues, leveraging your deep understanding of the installed hardware and network topology.
• General Responsibilities:
  • Maintain superior levels of service standards, to ensure the highest level of client satisfaction.
  • Adhere to operational procedures as outlined by the Company, including attendance of meetings, punctuality, and execution of leave procedures.
  • Interact positively with staff members within and outside of the division to foster a harmonious working environment.
  • Ensure all company equipment is used in accordance with Company procedures, and any damage is reported to management.
  • Proactively give, receive, and act on feedback relating to strengths, development areas, and team dynamics.
  • Job allocation: 50% calibration, 20% networking, 20% attention to detail in documentation, 10% troubleshooting (since everything will be tried and troubleshot by the helpdesk first)
  • Any other relevant duties as directed by management.

Requirements

• Experience in Remote Field Support for at least 6 months is required.
  
• Strong technical background in network configuration (IP addressing, VLANs, firewalls, VPNs) and/or IoT hardware commissioning is required.
• Should know the basics of how VPNs, VLANs, Firewalls, DHCP, and port forwarding work. This is to be able to properly troubleshoot and explain if needed.
• Experience in sensor or hardware calibration and validation, ideally in a computer vision, IoT, or similar technical environment. Should understand how different brands of networking equipment works; no specific brand or model.
• Confidence liaising directly with client IT departments to obtain network credentials and resolve access issues proactively. 
• Basic knowledge of Asana or similar project management platforms, with at least 1 year of experience with those platforms.
• Excellent problem-solving skills, with the ability to make real-time adjustments to meet and exceed project KPIs.
• Clear communication skills, able to translate technical detail for non-technical stakeholders.

Additional Information

• Flexibility: This role may require occasional flexibility in working hours to accommodate global support needs across different time zones. While standard working hours will be observed, there may be instances where additional or altered hours are necessary to ensure seamless support and service delivery. The frequency is minimal depending on the need, but most of the time will be on AEST hours. After hours maybe possible, especially if the job is not yet completed during the schedule, but will be minimal to none. We can adjust the schedule; hence flexibility is really important.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.