Job Overview

Our client is looking for a Client Success Coordinator. This role involves managing the ticket workflow system and ensuring timely completion of all client requests across multiple departments. The position serves as the primary client-facing contact for status updates and service coordination. The coordinator will work with team leaders across development, remote support, and hardware repair departments to ensure smooth operations and client satisfaction.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM GMT (40 work hours per week)

Responsibilities

• Make inbound and proactive outbound calls to clients to provide updates, follow up on service requests, and ensure customer satisfaction.
• Build and maintain strong client relationships through professional communication, timely follow-ups, and excellent customer service.
• Follow up with existing clients, inquiries, and warm leads to maintain engagement and identify potential sales or additional service opportunities.
• Handle client concerns, take ownership of issues, and communicate clear updates, timelines, and next steps.
• Manage approximately 30 active support tickets, ensuring requests, follow-ups, and deadlines are properly tracked through completion.
• Coordinate with technicians and internal teams to resolve blockers, obtain accurate updates, and keep client requests moving forward.
• Contact clients after job completion to confirm satisfaction, address outstanding concerns, and explore opportunities for continued service.
• Maintain accurate records of client interactions, follow-ups, tickets, and sales opportunities in the CRM or ticketing system.

Requirements

• Proven experience in outbound calling, sales, customer service, client relations, or service coordination.
• Confident and professional communication skills, particularly when speaking with clients by phone.
• Strong ability to build rapport, handle customer concerns, follow up consistently, and identify client needs or sales opportunities.
• Experience with CRM systems or ticketing platforms for tracking client interactions and workflows.
• Highly organized, proactive, and comfortable managing multiple client conversations and service requests simultaneously.

Nice-to-have

• Quality assurance (QA) background or experience.
• Experience with issue escalation management and proactive problem prevention.
• Familiarity with IT support environments or Managed Service Provider operations.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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