Job Overview:

The Junior Business Analyst supports process documentation, workflow design, SOP maintenance, and light operational analysis for Bridgepoint Studies. The role is intended as an entry-level to early-career analysis position that helps translate service delivery activity into clearer processes, cleaner documentation, and better operational insight. This is a 6–12 month contract role with the potential for permanent conversion based on performance and business requirements.

Work Schedule:

• Monday to Friday, 9:00 am to 5:30 pm (Manila time, subject to confirmation with the employer)

Work Location & Arrangement:

• Location: Alabang, Muntinlupa City
• Arrangement: On-site

Responsibilities:

• Document current-state and future-state workflows using process maps, notes, and structured templates
• Assist with gathering and organising requirements, observations, and process issues from stakeholders
• Support the design and maintenance of SOPs, service procedures, onboarding documentation, and operational records
• Analyse simple operational data such as error rates, turnaround times, volumes, and capacity trends using spreadsheets and basic reporting tools
• Prepare clear summaries, reports, meeting notes, and supporting documentation for process improvement activity
• Support testing, implementation follow-up, and documentation updates where workflows or tools change
• Work under the direction of the Operations Manager and leadership rather than independently redesigning client processes

About You:

• 1 to 2 years' experience in business analysis, operations analysis, process improvement, project support, or a closely related role
• Strong documentation and process-mapping capability, with good written English
• Comfortable using spreadsheets and presentation tools to organise and explain information
• Able to think logically, identify process gaps, and maintain clear version-controlled documentation
• Exposure to tools such as Visio, Lucidchart, Bizagi, Jira, or similar would be helpful
• A structured, detail-oriented working style and willingness to learn under guidance

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.