Job Overview:

Join a dynamic dance program as a Bilingual Customer Support Representative, utilizing your fluent Italian and English skills to connect with people and turn challenging situations into positive experiences. Our client is looking for an adaptable, upbeat communicator to deliver exceptional support, manage memberships, and retain valued customers in a fast-paced, team-oriented role within a vibrant community.

Schedule:

• Monday to Friday, 6:00 am to 3:00 pm (US Mountain Time) with two paid 15-minute breaks and one unpaid 1-hour lunch (40 hours per week)

Responsibilities:

• Speak to customers on inbound and outbound calls, emails, and live chats.
• Handle customer inquiries, usually regarding accounts and membership needs.
• Focus on retaining customers who wish to cancel their membership.
• Answer order inquiries in a timely manner.
• Document all interactions accurately within the project’s systems.

Requirements:

• Fluency in Italian and in English with strong soft skills and a positive, upbeat attitude.
• Video recording introducing yourself (saved in Google Drive).
• Ability to handle back-to-back contacts in a fast-paced environment.
• Team-oriented mindset and adaptability.
• Windows-based PC compatible with Five9, OS: Windows 10/11 (Strictly no MacBooks).
• Connectivity: Verified Static IP, or a confirmed path to obtaining one.
• Peripherals: USB-connected headset (No Bluetooth/3.5mm).
• Display: Dual monitors (confirmed on-hand or immediate purchase).
• Reliable computer hardware capable of running a virtual desktop.
• Previous sales or retention experience is considered a plus.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email address through the ‘Contact Us’ form on our official BruntWork website.