Role Scope: This is a critical role responsible for transforming the company's operational backbone. The successful candidate will be instrumental in implementing and leveraging a new business management system (ServiceMate), streamlining communication, professionalizing all administrative processes, and directly impacting the company's cash flow and overall financial health.

This role will significantly reduce the administrative burden on the owner, enabling him to focus on business growth and reclaim personal time.

 

Schedule: Monday to Friday, 8:00 am to 5:00 pm (Australian Eastern Time, 40 hours per week)

 

Key Responsibilities:

• Systematically manage and process all client invoicing, ensuring accuracy and timeliness (daily).
• Track and proactively follow up on outstanding invoices to significantly reduce accounts receivable days (weekly).
• Reconcile payments received against invoices in the business management system (daily).
• Efficiently process supplier bills and schedule payments (weekly). Generate outstanding invoice reports for owner's review (weekly).
• Triage and manage the main business email inbox, responding to routine inquiries and flagging urgent items (daily).
• Develop, maintain, and communicate a clear, accessible job scheduling system for all employees and subbies (daily).
• Consolidate job reporting and documentation received from field teams into a centralized system (daily).
• Lead the full setup and configuration of ServiceMate as the primary business management system.
• Migrate existing client, job, and operational data into ServiceMate.
• Train and support field staff in utilizing ServiceMate for job updates and reporting.
• Continuously identify and implement features within ServiceMate to optimize business workflows (fortnightly).
• Document current 'old school' administrative workflows into clear Standard Operating Procedures (SOPs).
• Create and maintain a searchable knowledge base for all recurring administrative and operational tasks.

 

Requirements:

• Proven experience in administrative or operational support roles, ideally within a trade or construction environment.
• Strong organizational skills with meticulous attention to detail, especially in financial administration and data management.
• Proactive problem-solver with the ability to take initiative and manage tasks independently.
• Tech-savvy and eager to learn and master new business management software (experience with ServiceMate or similar CRM/job management platforms highly advantageous).
• Excellent written and verbal communication skills for client, supplier, and internal team interactions.
• Ability to manage multiple priorities and deadlines effectively in a fast-paced environment.
• A strong desire to contribute to a company's growth and operational efficiency.
• Experience in creating and documenting Standard Operating Procedures (SOPs).

 

 

Additional Expectations:

• A proactive mindset, consistently looking for ways to improve efficiency and streamline processes.
• Willingness to take ownership of tasks and drive them to completion with minimal supervision.
• A commitment to continuous learning and adapting to new tools and methodologies.
• Strong integrity and honesty, aligning with the company's core values.

 

Independent Contractor Perks

• Permanent work from home Immediate hiring
• Health Insurance Coverage for eligible locations

Note: Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording.

Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer: BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email address through the ‘Contact Us’ form on our official BruntWork website.