Position Summary

We are looking for a Scheduler and Customer Service Representative to handle incoming calls and coordinate appointments for a mobile tire change service. You will manage the service calendar, book and adjust appointments, and keep customers informed.

This role suits someone organised and calm on the phone who can handle last-minute changes without losing track of the schedule.

Schedule: Full-time, Saturday to Wednesday, 9:00 AM – 6:00 PM Eastern Time, with 1 hour unpaid break (40 hours per week)

Key Responsibilities

• Call Handling: Answer incoming customer calls professionally.
• Scheduling: Book and coordinate mobile service appointments, and manage the service calendar efficiently.
• Records: Process customer information and maintain accurate records.
• Flexibility: Handle last-minute bookings and adjust schedules as needed.
• Conflict Management: Monitor the calendar to avoid double-bookings.
• Communication: Manage email correspondence and coordinate with mobile service teams.

Qualifications & Requirements

• Strong English communication skills with a professional phone manner.
• Previous customer service experience.
• Experience with calendar management and appointment scheduling.
• Proficient with scheduling software and basic computer applications.
• High attention to detail and strong organisational skills.
• Problem-solving skills and a proactive mindset.
• Able to work independently.
• Available Saturday to Wednesday, 9:00 AM – 6:00 PM Eastern Time.

Preferred Qualities

• Experience in administrative support roles.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Steady freelance job

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately through the 'Contact Us' form on our official BruntWork website.