Job Overview

Our client is seeking a dedicated Medical Insurance Authorization & Patient Coordinator to serve as the first point of contact for patients and insurance providers, managing the critical flow of medical insurance authorizations and patient scheduling for a growing physical therapy practice. This role puts you at the center of patient access, where your attention to detail and warm communication directly impact how quickly patients can begin their treatment. You will work closely with the on-site team, handling the administrative workload that keeps the practice running smoothly while they focus on patient care.

Client Overview

Our client is a physical therapy office based in the United States serving a diverse patient population. They provide straightforward, patient-focused care and are looking to expand their administrative support team with offshore talent. The practice values warm communication and efficient operations to ensure patients receive timely care.

Schedule

• Monday - Friday, 9:00 AM - 1:00 PM PST or Monday - Thursday, 9:00 AM - 2:00 PM PST (20 hours per week)

Responsibilities

• Submit medical insurance authorizations for physical therapy services in a timely and accurate manner.
• Answer incoming phone calls and provide excellent patient service using the practice's phone system.
• Schedule patient appointments and send appointment reminders to reduce no-shows.
• Route non-English speaking patients to appropriate on-site staff when language support is needed.
• Manage patient information within the practice management system while maintaining HIPAA compliance.
• Coordinate with on-site reception staff to ensure seamless patient communication.
• Handle administrative tasks that support the clinical team's daily operations.
• Adapt to expanded responsibilities as the role grows with the practice.

Requirements

• Experience working in a medical office, healthcare facility, or similar environment.
• Familiarity with medical insurance authorization processes.
• Knowledge of HIPAA regulations and data security best practices.
• Excellent communication skills with a warm, professional phone manner.
• Comfortable working with US-based clients and patients.
• Reliable internet connection and home office setup.
• Availability to work Pacific Time business hours.

Qualifications

• Experience in physical therapy or rehabilitation settings is a bonus.
• Previous experience working as a medical receptionist or scheduler is preferred.
• Familiarity with US insurance verification processes is a bonus.
• Experience with practice management software or CRM systems is preferred.

Why Join This Team

• Work remotely with a stable, month-to-month service agreement.
• Opportunity to grow your role beyond authorizations into broader reception duties.
• Join a small practice where your work directly impacts patient care.
• Flexible part-time schedule that fits your availability.
• Work with a diverse patient population in a supportive healthcare environment.
• Potential to expand hours and responsibilities as you prove your value.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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