Job Overview:

Are you a seasoned financial professional with a proven track record in end-to-end loan administration?

Our client is seeking a detail-oriented Loan Administration Officer to support their growing Credit and Investment teams in a remote capacity with strong potential for career expansion. The ideal candidate brings 5+ years of financial services administration alongside hands-on experience in mortgage administration, collections or arrears management, and customer service. Proficiency with CRM and loan management systems—specifically EasyLodge—is essential to succeed in this key operational role. 

Schedule:

Monday - Friday, flexible schedule within the client’s business hours NZST (20 work hours per week)

Responsibilities:

Credit Administration

• Assist the Credit Manager with loan administration.
• Enter settled loans into the EasyLodge loan management system accurately and promptly.
• Maintain loan records and supporting documentation.
• Monitor upcoming loan maturities and proactively manage the loan expiry process.
• Assist with arrears management by following up on 30, 60 and 90-day overdue loans.
• Contact borrowers regarding loan maturity, repayments and outstanding documentation.
• Escalate issues to the Credit Manager where appropriate.

Investment Administration

• Support the Investment Managers with investor onboarding.
• Review investor application forms for completeness.
• Enter investor details into the CRM and investment management systems.
• Prepare onboarding documentation and maintain investor records.
• Follow up with investors to obtain outstanding documents or information.
• Assist with general administration relating to investor onboarding and servicing.

General Responsibilities

• Maintain accurate records across all systems.
• Ensure documentation is complete and compliant.
• Liaise with borrowers, investors, solicitors and other stakeholders via phone and email.
• Provide administrative support to both the Credit and Investment teams.
• Identify opportunities to improve processes and efficiency.
• Take on additional operational responsibilities as the business grows.

Requirements:

• Over 5 years of administrative experience in banking, lending, finance, accounting, or financial services is preferred. 
• Strong attention to detail and high level of accuracy.
• Excellent written and verbal English communication skills.
• Confident speaking with customers over the phone.
• Comfortable learning new software systems (EasyLodge, CRM and Microsoft Office).
• Highly organised with the ability to manage multiple priorities.
• Able to work independently with minimal supervision.

Qualifications:

• Loan administration or mortgage administration experience.
• Collections or arrears management experience.
• Customer service experience within financial services.
• Experience with CRM or loan management systems.

Performance Expectations:

• Loan settlements entered into EasyLodge within agreed turnaround times.
• Investor onboarding completed accurately and efficiently.
• Timely follow-up of maturing and overdue loans.
• High level of data accuracy with minimal errors.
• Professional customer communication.
• Continuous improvement of operational processes.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.