Job Overview

Our client is looking for a Customer & Sales Support agent who will be the first voice and face that prospective customers encounter — owning the full journey from initial inquiry to confirmed booking. In this role, you will manage inbound leads generated from social media campaigns, schedule walkthroughs, deliver accurate phone quotes, and ensure every prospect is nurtured with care and professionalism.

Client Overview

Our client is a growing moving services company that handles residential and commercial relocations. They operate a high-volume inbound lead pipeline driven by active digital advertising, and they are scaling their customer-facing team to keep pace with demand. 

Schedule

Monday - Friday, 9:00 AM - 6:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Follow up on inbound leads generated from Facebook and Instagram ad campaigns in a timely manner
• Schedule walkthrough appointments and provide accurate phone quotes based on customer move details
• Prepare and send service agreements and other backend documentation once a job is booked
• Manage and update customer records and lead pipelines within Go High Level
• Nurture prospective clients through the booking process, ensuring a positive customer experience from first contact to confirmation
• Handle inbound calls professionally, addressing customer inquiries and providing clear information about services

Requirements

• Prior experience in a customer support or client-facing role with an understanding of the sales process
• Familiarity with Go High Level or similar CRM platforms
• Basic proficiency in Microsoft Excel and general computer applications

Qualifications

• Bonus if you have hands-on experience with Go High Level specifically, including pipeline automation and workflow setup
• It helps if you have prior experience in the moving, logistics, or home services industry
• Bonus if you have experience working with social media-driven lead funnels or paid ad inquiries

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.