Overview

Our client is looking for a Client Success Manager (Consulting & IT/SaaS Services) to serve as the strategic bridge between high-level client stakeholders and internal delivery teams. In this highly visible role, you will drive long-term relationship growth, manage client expectations, and translate complex business requirements into clear technical actions. The ideal candidate brings strong commercial acumen, executive-level communication skills, and a proactive approach to resolving risks and identifying account opportunities. This is a prime opportunity for an experienced relationship builder to take ownership of enterprise-level accounts and thrive in a dynamic, client-facing environment.

Schedule:

• Flexible during client business hours, Part-time 20 hours per week

Responsibilities

• Manage and develop strong relationships with clients and key stakeholders.
• Act as a trusted point of contact for client enquiries, concerns, and ongoing requirements.
• Conduct regular client check-ins and meetings.
• Confidently communicate with C-suite executives and senior decision-makers.
• Understand client business needs and translate them into clear actions for internal teams.
• Coordinate with consultants, developers, and technical teams to ensure client requirements are addressed.
• Proactively identify and resolve client issues and risks.
• Keep clients informed of progress, actions, and next steps.
• Identify opportunities to strengthen client relationships and introduce additional solutions where appropriate.

Requirements

• Experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar client-facing role.
• Strong experience working with B2B clients and senior stakeholders.
• Excellent verbal and written communication skills.
• Confident and professional when communicating with C-suite executives.
• Strong business acumen and ability to understand client challenges.
• Excellent stakeholder management and relationship-building skills.
• Strong organisation, follow-through, and problem-solving skills.
• Proactive and comfortable taking ownership of client relationships.

Preferred

• Experience in technology, SaaS, IT services, consulting, or professional services.
• Experience working with enterprise or mid-market clients.
• Exposure to CRM, ERP, Microsoft Dynamics, or other business technology solutions.
• Experience identifying account growth or cross-selling opportunities.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

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