Job Overview

Our client is seeking a dedicated Healthcare Customer Support (HIPAA) to be the first voice and face of their practice—the primary point of contact for patients and supplement customers seeking answers, reassurance, and direction. In this role, you will own the front-line communication experience across phone and email, ensuring all inquiries are addressed promptly. Working remotely with a high degree of autonomy, you will manage daily interactions, triage complex queries to in-house staff, and uphold a warm, empathetic, and professional standard in every exchange.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM PST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer inbound phone calls from new patient inquiries, existing patients, and supplement customers with a warm, professional tone.
• Respond to incoming emails and route complex queries to the appropriate in-house staff member.
• Collect caller and email contact information and provide relevant links, forms, FAQs, and educational resources.
• Acknowledge and track supplement order inquiries, providing timely follow-up to ensure customer satisfaction.
• Handle appointment-related requests by gathering patient details and relaying scheduling information to the in-house team.
• Maintain a caring, personalized communication style across all channels while leveraging AI tools to polish written responses.

Requirements

• Prior experience in a medical or healthcare customer support environment.
• Strong understanding of HIPAA compliance and patient confidentiality standards.
• Excellent written and verbal communication skills with a warm, empathetic tone.
• Ability to work independently and manage high volumes of inquiries without supervision.
• High level of attention to detail when documenting patient and customer information.
• Familiarity with CRM platforms and cloud-based phone systems.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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