Job Overview
We’re looking for an experienced Accounts Receivable & Collections Specialist to manage overdue customer accounts and support timely payment collection. The role will involve monitoring aging reports, conducting scheduled collection calls and follow-ups, documenting all customer interactions, managing financial holds, resolving basic billing issues, and preparing accounts for escalation when necessary. The ideal candidate is organized, detail-oriented, and confident handling firm but professional conversations with customers while following established collection procedures and timelines. 

Schedule: Monday-Friday 8-5pm CST. 8 hrs/day, 40 hrs/week (1 hour unpaid lunch)

Responsibilities

• Monitor customer account aging and flag invoices as they cross the 30/60/90/120-day thresholds
• Send scheduled courtesy reminders (email or pre-recorded voice message) for invoices 30 days past due
• Make outbound collection calls at the 60-day mark, notifying customers of potential financial hold status
• Conduct 90-day follow-up calls, documenting account status and escalating to the AR Manager for review
• Maintain accurate, timestamped records of every customer contact (calls, emails, outcomes) in the A/R system
• Prepare complete collection packets (statements, unpaid invoices, contact log, effort summary, contracts) for 120+ day accounts headed to a Sales Rep visit
• Apply and lift financial holds on accounts per management direction, coordinating with sales/service teams on affected accounts
• Offer basic payment troubleshooting — resending invoices, explaining charges, walking customers through payment options — before escalating
• Report weekly/monthly AR aging summaries and collection outcomes to the client or AR Manager

Requirements

• 2+ years of experience in collections, accounts receivable, billing, or customer account management supporting US / International clients.
• Strong verbal communication skills — comfortable making firm-but-courteous collection calls without damaging the customer relationship
• Solid written communication for professional, templated customer correspondence
• Comfortable working within a structured escalation policy and following defined scripts/timelines exactly
• Basic familiarity with invoicing/billing software or general accounting systems (client has confirmed they will train on their specific platform)
• Detail-oriented recordkeeping — able to maintain a clean, auditable communication log per account
• Ability to handle difficult or resistant customers calmly and de-escalate without going off-script
• Organized and deadline-driven — reliably tracks multiple accounts across different aging stages simultaneously

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.