Job Overview

This role involves making 100–200 outbound calls daily to recent customers to support warranty registration, encourage product reviews, and address basic concerns. You’ll document call outcomes in the CRM, manage follow-ups, and escalate issues when needed. The ideal candidate has high-volume calling experience, strong English communication skills, and excellent reliability. 

Schedule:

• Monday to Friday, 8:00 am to 5:00 pm (with some flexibility) (US Pacific Time, 40 hours per week, 8 hours per day)

Responsibilities:

• Conduct 100 to 200 outbound calls per day to existing customers who have recently received their orders.
• Encourage customers to complete their online warranty card registration and confirm receipt of the warranty card in their package.
• Gently remind customers to leave a product review without applying pressure or remaining on the line until completion.
• Log all call outcomes, customer responses, and follow-up requirements accurately within the CRM.
• Schedule and execute follow-up calls for customers who committed to completing the warranty registration but have not yet done so.
• Escalate or flag any customer concerns or issues that arise during calls to the appropriate team member.

Requirements:

• Prior experience in outbound calling or customer service roles with high call volumes
• Strong verbal communication skills with a clear and neutral English accent
• Ability to think quickly and problem-solve when faced with unexpected customer questions or concerns
• Comfortable following a script while adapting naturally to the flow of conversation
• High level of reliability and commitment to long-term employment
• Proficiency in navigating CRM platforms and maintaining organized records

Scope:

• Post-sale customer engagement focused on warranty registration and review collection
• Work within Go High Level to manage customer lists, call logs, and follow-up scheduling
• Collaborate with the existing team to ensure all customers are contacted in a timely manner
• Track and report on daily call metrics and warranty completion rates

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, and Instagram LATAM