Accounts Receivable Team Lead 

Job Type: Full Time

Schedule: Monday-Friday 8:30AM to 5:30PM ET, 40 hours per week/8 hours per day with 1 hour unpaid break

Role Overview The Accounts Receivable Team Lead is a hands-on collections role responsible for managing an assigned portfolio of customer accounts and driving timely resolution of past-due balances. The position also serves as a day-to-day resource for the AR team by coordinating priorities, reviewing work for accuracy, assisting with escalations, and reinforcing consistent collection practices. This role is well suited for an experienced collections professional with prior people-management experience who can contribute transactionally today and is prepared for consideration for future management opportunities as business needs evolve.

 

Primary Responsibilities

• Own an assigned portfolio of customer accounts and perform direct collection activity through email, phone, account research, and documented follow-up
• Review aging reports, prioritize delinquent balances, and execute collection strategies to improve cash flow and reduce past-due receivables
• Investigate payment delays, short pays, deductions, unapplied cash, billing questions, and account discrepancies; coordinate resolution with customers and internal teams
• Maintain accurate account notes, customer contacts, commitments to pay, dispute details, and follow-up dates in the appropriate systems
• Build professional relationships with customer accounts payable teams and escalate risk, recurring issues, or broken payment commitments promptly
• Support accurate invoicing and account maintenance by identifying billing errors, missing documentation, or process gaps that affect collectability
• Coordinate daily team priorities and workload coverage, including urgent accounts, escalations, and follow-up commitments
• Review team activity and account documentation for quality, consistency, and compliance with established AR and collection procedures
• Serve as an escalation point for complex customer issues and partner with leadership, Sales, Operations, Billing, and other stakeholders to reach resolution
• Coach team members on collection techniques, account research, documentation standards, and effective customer communication
• Prepare and communicate AR updates, collection forecasts, aging trends, cash expectations, and other requested reporting
• Contribute to process improvement efforts and help document and reinforce effective AR and collection practices
• Perform additional duties as assigned

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred; equivalent relevant experience may be considered
• At least 5 years of progressive experience in accounts receivable, collections, billing, or a closely related function
• Prior experience supervising, managing, or formally leading an AR or collections team, with demonstrated ability to coach others and coordinate work
• Strong working knowledge of commercial collections, account reconciliation, dispute resolution, aging analysis, and AR controls
• Demonstrated success managing a collection portfolio and communicating directly with customers regarding delinquent balances
• Sound judgment and confidence handling escalations while maintaining productive customer relationships
• Strong analytical, problem-solving, organizational, and time-management skills
• Excellent written and verbal communication skills, with careful attention to accuracy and follow-through
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Oracle NetSuite experience required
• Reliable headset, computer and high-speed internet connection