About the role
Our client is looking for an AI Engineer to design, build and deploy AI agents and intelligent automation that reduce manual effort and improve the experience for families, educators and our internal teams. You'll work with colleagues across Technology, Customer Service, Operations, Marketing and Finance to identify where AI can make the biggest difference, then take those ideas from proof-of-concept to production.

What you'll do

AI agents and generative AI

• Design, build and deploy AI agents using Microsoft Copilot Studio, Azure AI Foundry and OpenAI models.
• Deliver customer-facing agents across SMS, web chat, email and other digital channels.
• Build internal assistants that support teams with information retrieval, decision support and process automation.
• Develop Retrieval Augmented Generation (RAG) solutions grounded in our client's knowledge and data.
• Test, monitor and continuously improve agent performance through prompt engineering and user feedback.

Automation and integration

• Build intelligent workflows that combine AI reasoning with business process automation.
• Integrate AI solutions with Dynamics 365, Power Platform, SharePoint, Business Central, Freshdesk and TeamKids applications.
• Develop APIs, connectors and services that allow agents to retrieve information and take action.
• Identify and automate high-volume manual processes.

Governance and security

• Ensure AI solutions meet privacy, cybersecurity and governance requirements.
• Implement appropriate controls, audit trails and human-approval steps.
• Contribute to TeamKids' AI standards, policies and responsible AI framework.

Innovation

• Evaluate emerging AI technologies and tools.
• Deliver proofs-of-concept and help convert successful ideas into production solutions.
• Contribute to the ongoing development of the client's AI capability.

What you'll bring

• Experience in software development, AI engineering, automation or systems integration.
• Hands-on experience building chatbot, conversational AI, virtual assistant, agentic AI or automation solutions.
• Experience with Microsoft Copilot Studio and Azure AI Foundry, alongside OpenAI models.
• Experience designing and orchestrating AI agents, including prompt engineering.
• Experience building RAG architectures, using vector databases and semantic search.
• Experience with Power Platform (including Power Automate and Power BI) and SharePoint.
• Familiarity with Dynamics 365 and other Microsoft business applications.
• Strong API and integration skills, including REST APIs.
• Proficiency in at least one of Python, JavaScript/TypeScript or C#, plus working knowledge of SQL and Git.
• Strong problem-solving skills and the ability to work effectively with non-technical stakeholders.