Overview:

Our client is an established, owner-led trades and home services business in Melbourne, Victoria, providing high-quality residential and commercial trade solutions across Greater Melbourne. They are seeking a driven and resilient Outbound Telemarketing & Appointment Setting Specialist to generate new business opportunities and keep project pipelines and field team schedules consistently full. Reporting directly to the Business Owner, you will conduct daily outbound cold calls to identify, qualify, and convert prospects into booked site estimates and appointments. You will also build prospect lists, nurture follow-ups, maintain accurate CRM records, and support light social media updates by showcasing completed trade projects. This is a performance-focused remote role offering commission opportunities for achieving and exceeding sales booking targets.

Schedule: Monday to Friday, 8:00 AM – 5:00 PM AEST/AEDT | With a 1-hour unpaid break (40 hours per week)

Responsibilities:

Outbound Outreach, Prospecting & Appointment Setting

• Conduct high-volume outbound cold calls to prospective residential and commercial clients across target Melbourne locations
• Build, research, and maintain qualified lead databases using online directories, property maps, and trade registries
• Qualify prospect needs, budget, and urgency, transferring hot leads or booking site visits directly onto the estimator’s calendar
• Execute multi-touch follow-up call sequences to nurture leads and re-engage past prospects across the sales cycle
• Earn attractive commission payouts by achieving and surpassing weekly meeting and lead conversion targets

Pipeline Tracking & Social Media Content Updates

• Log complete call outcomes, prospect notes, and appointment details accurately within CRM and call-tracking tools
• Publish simple photos, project highlights, and brief captions of completed jobs onto the company’s social media channels (Facebook, Instagram). No need to have content creation experience
• Collaborate directly with the Business Owner to refine call scripts, target demographics, and objection-handling strategies
• Deliver daily call activity metrics and pipeline status updates to ensure clear performance visibility

Requirements:

• Telemarketing & Outbound Calling Track Record: 2+ years of experience in outbound cold calling, telemarketing, or appointment setting with a history of hitting phone targets
• Resilience & Objection Handling: Strong phone presence with clear, professional spoken English, high resilience to rejection, and the confidence to navigate gatekeepers
• Trades / Home Services Familiarity: Prior experience or familiarity calling into trades, construction, home improvement, or property services is highly desirable.
• Detail-Oriented & Self-Directed: High discipline in logging prospect data, managing follow-up schedules, and operating independently toward daily call KPIs

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Compensation: Base salary + performance-based commission incentives for meeting sales targets

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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