Job Overview

Our client is looking for a compassionate and detail-oriented Medical Assistant (HIPAA) to deliver essential operational, administrative, and clinical support within a medical or behavioral health practice. In this role, you will manage daily patient communications, coordinate care across external healthcare organizations, handle insurance and scheduling processes, and maintain accurate clinical documentation. The ideal candidate thrives in a fast-paced environment and is passionate about delivering exceptional patient care and administrative support.  

Schedule: Remote, Full time | Monday - Friday, 9:00 AM - 6:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer and return patient calls and messages promptly and professionally.
• Schedule, reschedule, and confirm patient appointments.
• Complete patient intake and registration follow-up.
• Verify insurance eligibility and benefits.
• Collect copayments and outstanding account balances.
• Process medication refill requests according to established office procedures.
• Communicate with pharmacies and follow up on prior authorizations.
• Coordinate laboratory orders and results with entities such as Quest and Labcorp.
• Send and track referrals, medical records, forms, and authorizations.
• Follow up with prospective patients and referral sources to support patient acquisition and outreach.
• Assist with provider credentialing and general administrative support tasks.
• Maintain accurate task lists and thoroughly document all completed communications.
  

Requirements

• Fluent in  English with professional communication skills for frequent telephone communication.
• Previous experience working in a U.S.-based medical, psychiatric, or behavioral health practice.
• Strong written communication, grammar, and clinical documentation skills.
• In-depth knowledge of HIPAA guidelines and the demonstrated ability to handle protected health information securely.
• Reliable computer setup, high-speed internet, dedicated backup internet or power plan, professional headset, and a private, quiet workspace.
• Comfortable learning new software systems quickly and working efficiently with minimal supervision.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording.Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.