Ecommerce Support & Supplier Coordinator

About the role
We’re an online retailer selling vehicle modifications and accessories. We need a coordinator to look after our customers and keep our suppliers on track.

Customer support

• Answer customer emails and messages about orders, products, fitment and shipping
• Handle returns, refunds, exchanges and damaged or missing items
• Track orders and keep customers updated on delays
• Write clear, professional emails that sound like the brand

Supplier coordination

• Place and follow up on purchase orders
• Chase suppliers on stock, lead times and shipping dates
• Keep stock levels and expected arrival dates up to date in Shopify
• Flag supply problems early and suggest fixes

What we’re looking for

• 2+ years in an ecommerce support or customer service role
• Excellent written English
• Experience using Shopify admin to manage orders, refunds and stock
• Proactive. You spot problems and fix them before you’re asked
• Organised and able to manage several suppliers and open orders at once
• Comfortable working on your own with a small team

Nice to have

• Shopify store operations experience: updating products and collections, making theme editor changes, managing apps and discount codes, and basic SEO and conversion improvements
• Experience with Gorgias, Zendesk or a similar helpdesk
• Knowledge of the automotive aftermarket or 4x4 parts
• Basic Canva or image editing skills

Schedule: 9am to 6pm Brisbane time (Monday to Friday)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.