Job Overview
Our client is looking for a Biller to turn completed field service work into accurate customer invoices, at high volume and on deadline. Working in FSM, you will review each job technicians complete, check labour, parts, travel and pricing against the customer's contract and billing rules, resolve anything missing or inconsistent with the field and dispatch teams, and create the financial invoice. The ideal candidate has 3 to 5 years of invoicing experience in a fast-paced environment, a sharp eye for detail, and the discipline to keep a large daily queue moving without letting errors through.

Schedule
Monday - Friday, 8:00 AM - 5:00 PM EST, with 1 hour unpaid break (40 work hours per week). Final schedule to be confirmed once hired.

Responsibilities
Work Order Review

• Review completed field service work orders in FSM before they are billed.
• Confirm each job has complete labour hours, parts used, travel, technician notes and customer sign-off.
• Check that the job is attached to the correct customer, location, equipment and billing account.
• Identify incomplete, unclear or inconsistent job records and hold them until they are corrected.

Data Accuracy & Validation

• Match charges to the customer's contract, rate card, pricing agreements and approved quotes.
• Confirm not-to-exceed (NTE) limits, purchase order numbers and customer approvals are in place.
• Catch duplicate charges, missing parts, incorrect rates and coding errors before invoicing.
• Apply the correct sales taxes for the service location.
• Keep a clear record of every correction made and the reason for it.

Invoice Creation

• Create and issue financial invoices from approved work orders in FSM.
• Prepare invoices to each customer's billing requirements, including national and regional accounts.
• Submit invoices through customer invoicing portals where required, with the supporting documents each customer asks for (work orders, sign-offs, photos, quotes).
• Process credit notes and rebills when they are approved.

Exception Resolution & Communication

• Follow up with technicians, dispatch and service managers to obtain missing or corrected job information.
• Escalate jobs that cannot be billed as completed, such as charges over the NTE or missing approvals.
• Research disputed or rejected invoices and provide the information needed to resolve them.
• Communicate clearly and professionally by email and Teams with internal teams and, when required, customers.

Volume, Deadlines & Reporting

• Work a high daily volume of completed jobs and keep the billing queue current.
• Meet daily billing targets, cut-offs and month-end deadlines.
• Track and report on unbilled jobs, jobs on hold and the reason each is held.
• Flag recurring errors from the field or dispatch so they can be fixed at the source.
• Suggest improvements to billing procedures, checklists and documentation.

Systems & Administration

• Use FSM daily to review work orders and create invoices, and Excel to track and reconcile billing.
• Follow established billing workflows, procedures and documentation standards.
• Protect confidential customer, pricing and company information at all times.
• Assist with departmental projects and other duties as assigned.

Core Expectations

• Accuracy first: check before you send, and take ownership of every invoice you issue.
• Keep a steady pace in a high-volume, deadline-driven environment.
• Use sound judgement about when to bill, when to hold and when to escalate.
• Manage your own queue with little supervision and follow up until each job is resolved.
• Communicate clearly, professionally and promptly with every team you work with.
• Be willing to learn our customers' billing rules, our systems and the commercial food equipment we service.

Requirements

• 3 to 5 years of experience in invoicing, billing or accounts receivable.
• Proven experience processing a high volume of invoices in a fast-paced, deadline-driven environment.
• Excellent written and verbal English communication skills.
• Exceptional attention to detail and accuracy when reviewing data and creating invoices.
• Experience reviewing work orders, timesheets or job records against contracts, rates or purchase orders.
• Comfortable working in a field service management (FSM), ERP or accounting system, and able to learn new systems quickly.
• Working knowledge of Microsoft Excel (filters, lookups, pivot tables).
• Strong organisational and time-management skills, with the ability to manage a large queue and meet deadlines.
• Ability to follow up with technicians, managers and other departments to resolve missing or incorrect information.

Qualifications

• Billing experience in field service, facilities maintenance, construction or equipment service.
• Experience with FSM, Microsoft Dynamics NAV / Business Central or a similar system.
• Experience submitting invoices through customer portals for national accounts.
• Knowledge of Canadian sales taxes (GST, HST, PST, QST).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.