Client Overview

Our client is a specialized digital growth agency serving home-service contractors across North America. The firm builds high-converting client acquisition, database reactivation, and customer retention systems for trades businesses—such as plumbers, HVAC technicians, roofers, and electricians—helping non-technical business owners convert leads and scale recurring revenue through advanced CRM automation.

Job Description

We are seeking a hands-on Senior GoHighLevel Specialist to take complete technical ownership of agency-level infrastructure and client sub-accounts. In this role, you will architect, deploy, troubleshoot, and scale trade-specific automation engines, database reactivations, AI booking agents, and multi-channel communication workflows. You will combine deep GHL technical mastery with an understanding of contractor business models (dispatching, seasonal tune-ups, emergency response, and service pipelines) while ensuring strict A2P 10DLC and email deliverability compliance.

Schedule

•  9:00 AM - 6:00 PM, Concord, ON Time, 40 hours per week

Responsibilities

• Agency & Sub-Account Administration: Deploy and manage agency snapshots, sub-account permissions, custom fields, pipelines, funnels, calendars, and global settings; establish standardized onboarding checklists, QA protocols, and SOPs; monitor system health and deliverability.
• Retention & Reactivation Campaigns: Build trade-specific retention engines (HVAC seasonal tune-ups, plumbing drain-cleaning follow-ups, roofing inspections, missed-call text-backs); clean, deduplicate, format, and map client databases prior to import; construct multi-step branching workflows with smart wait steps, custom values, and lead routing.
• AI, Webhooks & Technical Integrations: Implement GHL Conversational AI agents; integrate external systems via native connectors, webhooks, REST APIs, and n8n/Zapier; configure DNS authentication (SPF, DKIM, DMARC), dedicated phone lines, and A2P 10DLC registrations; rapidly debug workflow errors and payload mismatches.
• Client Onboarding & Training: Lead technical onboarding calls to guide contractor clients through database exports and system setups; train client staff on using the GHL mobile app and managing unified inboxes; track reactivation revenue and optimize campaign conversion logic.

Must-Have Requirements

• GoHighLevel Mastery: 3+ years of daily, advanced technical experience managing GHL at both the agency and sub-account levels.
• Advanced Automation & Database Management: Proven track record building complex multi-branch workflows, custom logic trees, and webhook triggers; expert capability in cleaning, deduplicating, and mapping large lists without triggering spam/bounce flags.
• Deliverability & Infrastructure Setup: Direct experience configuring DNS records (SPF, DKIM, DMARC), managing A2P 10DLC registrations, and resolving email/SMS deliverability bottlenecks.
• Integrations & Technical Stack: Practical expertise using Zapier, n8n, webhooks, and REST APIs to link GHL with third-party software.
• Domain Knowledge: Strong understanding of home-service contractor operations (service calls, dispatching, seasonal campaigns, emergency vs. scheduled workflows).

Nice-to-Have Requirements

• Experience directly managing GHL sub-accounts for HVAC, plumbing, electrical, roofing, or landscaping businesses.
• Hands-on experience with GHL SaaS Mode, custom snapshot architecture, GHL Conversational AI, or multi-location reporting tools.

Why Join This Team

• Complete technical ownership over a high-performing agency CRM infrastructure
• 100% remote arrangement working with a specialized team in a high-demand vertical
• Opportunity to build cutting-edge AI and webhook integrations for real-world service businesses
• Stable full-time role with opportunity to shape agency snapshots and technical SOPs

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.