Sales Support Specialist

Job Type: Part time

• Permanent Part-time, 20 hours/week, with potential to expand into a full-time (40 hours/week) role as responsibilities expand.
• Working Hours: 9:00 AM – 1:00 PM EST (Monday to Friday).

Job Purpose:

Provides internal administrative, system, and data management support to
the sales team. Responsible for quote management, CRM data accuracy, vendor onboarding execution, identifying recurring customer order opportunities, cross-reference database maintenance, and operational backup.

Key Responsibilities & Duties:
 Pre-Sales Quoting & System Entry: Input incoming RFQ specifications into both QuickBooks Desktop and HubSpot.
 CRM Data & Dashboards: Maintain HubSpot data, keeping open quotes and pipeline stages updated, maintain dashboards, and pipeline visualizations to track revenue trends, conversion rates, and account activity.
 Proactive Re-Order Flagging: Review purchasing patterns in
QuickBooks/HubSpot to identify account buying cycles and flag overdue customer re-orders to the sales team.
 Vendor Onboarding: Assist sales team in completing customer vendor onboarding packages, supplier questionnaire etc.
 Cross-Reference Matrix Building: Assist Sales manager in building out technical cross-reference lists for magnetic components using the data from QB, chokes, RJ45s, and transformers.
 Reporting & Scorecards: Extract sales data from QuickBooks Desktop
and HubSpot to update & maintain weekly performance scorecards.
 Operations Backup: Train on internal sales order processing to provide backup coverage for the operations team when needed.

Required Qualifications & Experience:
o Experience: More than 2 years of experience in sales support, customer support/coordinator, or inside sales.
o Industry Knowledge: Prior experience or familiarity with electronic components (inductors, transformers, RJ45 connectors) 
o Software & Data Proficiency: High proficiency with Microsoft Office (Word, PowerPoint, and Excel).
o CRM & ERP Software: Hands-on experience with HubSpot CRM and QuickBooks Desktop is considered a strong asset.

 

Competencies & Behaviors:
 Detail Orientated: Exceptional precision when working with part numbers, spreadsheets and reports.
 Systems Mindset: Proactive drive to replace repetitive, manual administrative tasks with automated workflows.
 Internal Collaboration: Clear, structured communication when handing off prepped quotes, alerts, and reports.